Key Responsibilities

• Maximise policy sales and monthly written premiums in a compliant, customer-centric manner
• Provide professional, responsive service to lead providers and customers
• Execute the sales process with diligence, integrity, and comprehensive product knowledge
• Upsell additional products where applicable to optimise each customer interaction
• Utilise effective communication and interpersonal skills to promote product acceptance
• Conduct thorough needs analysis through strategic questioning and attentive listening
• Match product benefits to customer needs and clearly demonstrate value

• Address and overcome objections with appropriate, informed responses

• Commit to continuous improvement through feedback, observation, and collaboration

• Share insights and contribute ideas to improve team effectiveness

• Exhibit self-motivation, productivity, and efficient time management, especially when working remotely

Minimum Qualifications

• Matric / Grade 12

• RE5 Certification

• Must meet all regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)

Experience & Skills Required

• Minimum of 3 years experience in a call centre sales environment

• At least 1 year of outbound telesales experience

• Minimum 2 years experience in the life insurance industry

• Fluency in English is essential; proficiency in at least one additional official language is required