Key Responsibilities:

• Develop and maintain an efficient credit control system in collaboration with finance, sales, marketing, and executive teams.
• Establish and enforce policies and procedures to ensure timely payments while prioritizing customer satisfaction and retention.
• Monitor and reconcile complex debtor accounts, including those escalated by the Accounts Receivable (AR) team.
• Follow up on outstanding invoices and overdue payments, escalating issues where necessary.
• Conduct regular credit checks on new clients to assess risk and manage exposure.
• Liaise with clients and internal stakeholders to resolve invoice disputes and facilitate payment arrangements.
• Track debtor balances and drive strategies to reduce Days Sales Outstanding (DSO).
• Maintain accurate loan and payment records and assess the credit control system regularly for continuous improvement.
• Process irreconcilable debts for write-off in compliance with internal controls and legal guidelines.
• Lead the development and maintenance of customer onboarding procedures and ensure accurate data management.
• Identify and recommend enhancements to debt collection and credit risk management processes.
• Respond promptly and professionally to client queries via phone or written communication.

Requirements:

• Matric or equivalent; a diploma or degree in Accounting, Finance, or a related field is preferred.
• 1-2 years of experience in a credit control, accounts receivable, or revenue management role.

Key Competencies and Skills:

• Solid understanding of accounting principles and financial reconciliation.
• High proficiency in Microsoft Excel and familiarity with accounting software.
• Exceptional accuracy and attention to detail in data entry and reporting.
• Excellent communication and interpersonal skills for client and team engagement.
• Ability to manage multiple priorities in a deadline-driven environment.