Reporting to the Operations Manager, this role is responsible for managing and implementing operational systems, processes, and monitoring activities at the site. The objective is to ensure efficient, compliant, and high-performing operations.

KEY PERFORMANCE AREAS

• Manage the production team effectively

• Ensure compliance with contractual quality and quantity KPIs

• Maintain adherence to internal and client safety standards

• Implement and oversee administrative and control procedures to support performance objectives

• Drive continuous improvement and process optimisation

• Oversee stock control and inventory management

• Maintain detailed monitoring, recording, and reporting on processes and ongoing projects

• Manage resources to ensure employee performance meets required standards

• Deliver high-quality, professional service to ensure client satisfaction

• Participate in client feedback meetings and compile monthly performance reports

• Monitor operational health and proactively address issues to optimise availability

• Report effectively to the area Operations Manager

• Serve as the legal representative of the company on-site

QUALIFICATIONS & EXPERIENCE

• BSc in Chemical Engineering or S4 Chemical Engineering Diploma

• 5+ years of relevant production/operations experience

• Experience with softening, ultrafiltration, and reverse osmosis processes is an advantage

• Strong understanding of asset health and operational management

• Proven management experience

• Demonstrated record of strong past performance

• Proficiency in MS Word, Excel, databases, PowerPoint, and email

• Strong communication and interpersonal skills

• Skilled in planning, attention to detail, and process troubleshooting

• Ethical, responsible, innovative, and accountable

• Experience in client relationship management