Our client is seeking a commercially driven Commercial Laundry and Hospitality Solutions Consultant to establish and grow its commercial laundry sales channel while expanding its chemical and hygiene solutions within the hospitality sector.

This is a hands-on business development and account management role suited to someone with strong technical knowledge of commercial laundry chemicals, dosing systems, wash processes and linen care.

The successful candidate will identify and develop new business opportunities across commercial laundries, hotels, lodges, restaurants, catering operations and housekeeping environments. The role requires a consultative approach, combining technical assessments with practical, commercially viable solutions.

This is an opportunity to build a new sales component rather than inherit an established portfolio. The successful candidate must be comfortable prospecting, developing a structured sales plan, setting targets and taking full responsibility for growing the channel.

Key Responsibilities

Business Development and Channel Growth

• Develop and establish a sustainable commercial laundry sales channel.
• Identify, qualify and pursue opportunities within commercial laundries and the hospitality sector.
• Conduct market mapping and develop a targeted prospecting plan.
• Build relationships with independent commercial laundries, outsourced laundry operators, hotels, lodges and other hospitality businesses.
• Engage with senior housekeeping managers, executive housekeepers, laundry managers, procurement teams, general managers and operations teams.
• Develop and maintain a qualified sales pipeline.
• Set monthly, quarterly and annual sales targets and take responsibility for achieving them.
• Drive revenue, gross profit, new business, customer retention and cross-selling opportunities.

Technical Assessments and Solution Development

• Conduct customer-site surveys and technical evaluations.
• Assess linen volumes, soil types, wash programmes, water conditions, laundry equipment and dosing systems.
• Review current chemical usage, wash quality, rewash levels and cost per kilogram or wash.
• Identify operational challenges and opportunities for process improvement.
• Recommend appropriate laundry chemicals, dosing and dispensing systems, wash processes and application methods.
• Develop solutions that improve wash quality, linen care, safety, operational efficiency and overall cost.
• Provide guidance on the correct dilution, concentration, application and safe use of chemical products.
• Assist customers with wash programme design, stain removal, temperature management and linen-quality concerns.

Sales and Account Management

• Prepare professional proposals, quotations, trial plans and presentations.
• Demonstrate the commercial and operational value of recommended solutions.
• Conduct product demonstrations, controlled chemical trials and wash-quality reviews.
• Follow up on quotations and manage opportunities through to successful conversion.
• Develop account growth and retention plans.
• Monitor customer consumption, dosing accuracy, product usage and service requirements.
• Identify opportunities to expand the customer's product basket.
• Introduce complementary solutions across kitchen hygiene, dishwashing, housekeeping, washrooms, floor care and general cleaning.
• Maintain accurate sales forecasts, call plans and activity records.
• Review progress regularly and take corrective action where targets are not being achieved.

Customer Support and Implementation

• Coordinate customer onboarding, product supply, dosing-system installation and after-sales support.
• Work closely with internal sales, technical, operations, distribution and finance teams.
• Conduct customer training on product application, dosing, storage, handling and safe use.
• Support customers with technical problem-solving and corrective action.
• Respond promptly to service concerns and assist with resolving operational or product-related issues.
• Conduct regular site reviews to monitor performance and identify further improvement opportunities.

Market and Industry Awareness

• Maintain an understanding of competitor products, pricing and service offerings.
• Keep up to date with developments in laundry chemicals, dosing technology and hospitality hygiene.
• Monitor market trends and identify emerging customer needs.
• Provide relevant market and customer feedback to management.

Minimum Requirements

• Approximately 3 to 5 years of relevant B2B sales experience.
• Experience within commercial laundry chemicals, hospitality hygiene, cleaning chemicals, professional cleaning solutions or a closely related industry.
• Proven experience in new business development and account management.
• A successful track record of achieving sales and profitability targets.
• Practical knowledge of commercial laundry operations, laundry chemicals, wash processes and linen care.
• Experience with chemical dosing and dispensing systems.
• Ability to assess customer requirements and recommend suitable products, applications, dilutions and dosing solutions.
• Experience preparing proposals, quotations and customer presentations.
• Experience conducting product demonstrations, customer trials and training.
• Confidence engaging with senior stakeholders within hotels, lodges and other hospitality environments.
• Proficiency in Microsoft Outlook, Excel and Word.
• A valid driver's licence.
• Willingness and ability to travel regularly to customer sites.

Technical Knowledge

The successful candidate should have a practical understanding of:

• Commercial laundry detergents, alkalis, destainers, sanitisers, sour or neutralising agents, softeners and specialist linen-care products.
• Chemical dilution, concentration and dosing calibration.
• Automated dosing and dispensing systems.
• Laundry classifications and wash-programme design.
• Water conditions, temperature control, stain removal, rewash reduction and linen quality.
• Chemical compatibility, storage, handling and safe use.
• Safety Data Sheets and personal protective equipment requirements.
• Kitchen cleaning, dishwashing, degreasing and sanitising solutions.
• Housekeeping, bathroom, washroom, floor-care and general surface-cleaning solutions.

Advantageous Experience

• Previous experience with a commercial laundry chemical, hygiene, hospitality supply or professional cleaning company.
• Experience launching or developing a new territory, segment, product category or sales channel.
• Knowledge of automated dosing systems and laundry equipment interfaces.
• Experience conducting laundry trials and calculating cost per wash or kilogram.
• Existing relationships within the commercial laundry or hospitality industry.
• Formal sales, chemical, laundry, hospitality or technical training.

Key Competencies

• Strong business development and prospecting ability.
• Commercially minded and target driven.
• Technically credible and solutions focused.
• Strong negotiation and presentation skills.
• Excellent communication and relationship-management abilities.
• Confident working with both senior decision-makers and operational site teams.
• Proactive, resilient and self-directed.
• Organised, accountable and attentive to detail.
• Able to work independently while collaborating effectively with internal teams.
• Comfortable working in laundry plants, hotel laundries, kitchens, housekeeping areas, storerooms and other operational environments.