Microsoft Teams Voice & Calling Specialist (Cost-Optimized Calling & AI-Powered Outreach)

Microsoft Teams Voice & Calling Specialist
Location: Remote

About M365Consult

M365Consult is Europe's leading HR IT-Recruitment Agency specializing in Microsoft jobs and projects. As THE Marketplace for Microsoft Services, we use cutting-edge automation and AI to connect talent with opportunities. Join our forward-thinking team revolutionizing recruitment through innovative technology.​

Role Overview

Design, implement, and manage a cost-effective, scalable, AI-powered communication solution for outreach campaigns. Optimize outbound/inbound calling as an affordable alternative to Microsoft Teams Calling Plans using Teams or third-party VoIP providers. Configure automatic call recordings, AI transcriptions/summaries, and manage landline numbers across regions.​

Key Responsibilities

1. Cost-Optimized Infrastructure

• Integrate cost-effective VoIP providers (Twilio, RingCentral, etc.) replacing Teams Calling Plans.
• Configure Teams Phone System with Direct Routing/SIP Trunking for affordable calling.
• Research/purchase/manage landline numbers across regions for campaigns.
• Ensure scalability/flexibility.

2. AI-Powered Outreach

• Build scalable calling system for campaigns.
• Configure automatic recording/storage.
• Implement AI transcriptions/summaries (Otter.ai, Copilot) integrated with CRM (Salesforce, HubSpot, Dynamics 365).

3. Call Flow Configuration

• Design Auto Attendants (IVR), Call Queues, Business Hours Routing.
• Optimize workflows maximizing efficiency/minimizing drops.
• Set up escalation for priority calls.

4. Security & Compliance

• Ensure GDPR/HIPAA/telecom compliance for recordings.
• Configure secure storage maintaining privacy.
• Implement CQD monitoring for performance.

5. CRM Integration

• Seamless Teams/VoIP-CRM integration.
• Automate logging, transcription storage, AI insights.
• Provide call activity/engagement/conversion dashboards.

6. Number Management

• Purchase/port/provision landline numbers globally.
• Maintain database of numbers, routing, costs.​

Qualifications & Skills

• 3+ years Microsoft Teams Voice/VoIP/Telephony.
• Expertise: Teams Phone System, Direct Routing, SIP Trunking.
• Hands-on third-party VoIP (Twilio, Zoom Phone, RingCentral, etc.).
• AI transcription (Otter.ai, Copilot, Fireflies.ai).
• Landline procurement/porting/telecom admin.
• VoIP security/compliance regulations.
• CRM integration experience.
• PowerShell/Graph API (plus).
• MS-720 certification preferred.​

Benefits

• Competitive salary/benefits.
• Innovative team environment.
• Professional growth opportunities.
• Flexible remote work.

Why M365Consult?

• Build AI-powered sales outreach systems.
• Career advancement opportunities.
• Digital transformation leadership.
• Remote-friendly culture.

How to Apply

Send CV and cover letter detailing Teams Voice experience.