Shore Excursion Associate

As part of our Carnival Adventures Team Shore Excursions Associates are integral parts of our guests vacation experience. Our Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with ability of converting guest interactions into an excursion sale. Additionally, the Shore Excursions Associates are effective and efficient in marketing strategies and able to execute tactical plans to reach department financial targets. Shore Excursions team ensures that our guests have the best possible experience on their excursions by maintaining the highest possible product quality and safety.

As with all of our team members, youll be a highly visible member of the team, and will constantly interact with our guests and helping them with questions. The vacation experience we promise our guests will start with you!

Job Functions:

Execute tactical plans to achieve revenue and sales targets.

Liaise with Operations and Revenue Team to maximise revenue.

Employs effective marketing strategies.

Promote, explain, and sale tours to guests before they go ashore.

Partake in , and monitor the Shore Excursion Program.

Handle guest complaints and queries.

Achieve Guest Satisfaction Targets (TGEM).

Promote and process Carnival MasterCard applications.

Maintain professional working relationships with Tour Operators.

Assist with the dispatch of all shore excursions, Pier and Lounge dispatch.

Participate in all safety drill and trainings as required.

Follow all environmental and ECP policies and procedures.

Minimum Requirements:

Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines

Excellent command of the English language, both verbal and written. Additional languages are a plus.

Experience and competence in Sales

Understanding of marketing and promotion methods

Understanding of revenue, analytics and ability to interpret ships revenue targets and performance.

High level of computer skills including Microsoft packages

A good understanding of revenue responsibility

Drivers licence preferred

Ability to Swim and partake in adventure activities.

Excellent verbal and written communication skills

Approachable and a good listener,

Enjoy working in a small team

Ability to work under pressure and achieve targets

Ability to take initiative

Strong execution skills, ability to prioritize and take a structured approach

Resourceful and adaptable/able to respond effectively and quickly to changing situations

Highly confident with strong integrity to build trust and respect

Sense of fun, energy and passion.

JOB REQUIREMENTS

Experience Level

You should have at least 2-4 years of experience in a similar role.

English Proficiency

Advanced level proficiency in English is required.

Guest Facing Experience

Customer service experience gained in a similar role is required.

Physically Fit

You must pass a Seafarers Medical Fitness Examination.

Can-Do Attitude

You focus on continuous improvement and collaboration.

CONTRACT INFORMATION

Contract Length 6 months and 2 months vacation

Shared Cabin