Customer Operations Specialist

🌎 Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM

️️ ❗️ ONLY ENGLISH RESUMES WILL BE CONSIDERED

🗣️️️ PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL)

💼START DATE: ASAP

About Motum

Motum focuses on creating high-performing international teams for US-based companies. Our mission is to empower ambitious and qualified individuals from all over the world, and connect them with U.S. companies for fully-remote roles that match their skills and aspirations. Ready to join us?

About the Role

We are looking for a Customer Operations Specialist to support a leading US-based book distributor that provides bulk book orders to corporations, schools, and organizations.

In this role, you will ensure a seamless client experience by managing quotes, processing orders, coordinating logistics, and serving as a trusted point of contact for customers. You will work closely with the sales team to support revenue growth while taking ownership of operational efficiency and customer satisfaction.

Requirements

• Order processing: Processing sales orders and entering information accurately into the companys systems.
• Quote and order management: Handling custom quotes, generating PDF quotes, and managing the status of pending orders.
• Customer liaison: Acting as a key contact for customer inquiries regarding order status, delivery, and any other issues.
• Logistics coordination: Working with fulfillment and logistics teams to ensure timely and correct delivery of bulk book orders, including complex shipments to multiple locations.
• Resolving customer issues: Assisting in the resolution of customer issues related to orders, including quality claims, pricing corrections, or shipping problems.
• Administrative support: Providing administrative assistance to Account Managers and the sales team so they can focus on revenue-generating activities.
• Product knowledge: Maintaining current knowledge of our products and services to provide accurate and timely information to both sales reps and customers. 

Qualifications

• Customer service experience: Experience in a sales support or customer service position is highly beneficial.
• Administrative skills: Strong organizational, data entry, and multitasking abilities are crucial for managing client accounts and tracking orders.
• Communication skills: Excellent verbal and written communication are necessary for liaising with customers and internal teams.
• Problem-solving: The ability to troubleshoot customer issues and find effective solutions is important for client satisfaction.
• Technical proficiency: Familiarity with CRM systems and proficiency in standard office software is expected.

Additional Information

• Working Hours: 9:00 AM - 5:00 PM PT 
• Full-Time: 40 hours per week, Monday to Friday
• Contract Type: Independent Contractor
• Compensation: $1,200/month 

Why Join Us

• Opportunity to work with a mission-driven company 
• Play a critical role at the intersection of customer experience, operations and sales
• Collaborate with a supportive, international team
• Grow your career in customer success, operations, or sales enablement