Human Resource Business Partner

Responsibilities:

Provide strategic support to employees and client by focusing on the workforce

Upskill employees by identifying training needs and offering programs aligned with business objectives in partnership with Onboarding and L&D team

Regularly review workforce plan in terms of right size, cost and agility

Where applicable design a succession plan for key talents to be developed fill in critical roles

Empower leaders and immediate managers by coaching them and acting as consultant on all HR matters

Host a regular meeting with business leaders/employees and provide HR advice as needed

Keep an up-to-date knowledge on local employment laws and regulations, market practices and industry standards

Act as experts on creation and implementation of HR processes and policies

Conduct day to day performance management

Help and advise team leads/operations managers/clients to deal with any organization, people and change related matters

Observe workforce and assess how productivity can be increased to improve overall performance of business

Partner with Sales, Recruitment and L&D departments to implement innovative strategies to attract talents

Be up to date with compensation and benefits strategy, where applicable implement reward and recognition intervention to engage and inspire improving performance

Champion Open-Look culture and become an essential contributor in creating an exceptional employee experience

Provide recommendations for culture related initiatives between client and Open-Look

Execute HR interventions for employee wellness, talent management, engagement and diversity and inclusion

Partner with management/client and employees in addressing conflicts to help maintain a positive employee relations, working environment, morale and prevent unwanted turnover

Provide significant support to the HR Director in transforming Open-Looks HR Department

Other key responsibilities include:

A. Onboarding of new joiners from job offer, new hire orientation and client coordination

B. Schedule and conduct regular 30-60-90 day meeting with employee

C. Facilitate evaluation of performance and staff movement

D. Be the point of contact for staff and assigned accounts

E. Responsible for employee relations and compliance for assigned accounts

F. Manage employee disputes, performance improvement plan and cases

Job Skills & Qualifications

Bachelors Degree in Psychology or any related field

At least 5 years experience in HR Business Partnering with at least 2 years experience in BPO industry

Expertise in employee relations