• Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:

  Liaises with outsource partners supporting the HPC service, quality assurance, service improvement, monitoring of fulfilment rate, incident reporting and feedback management.

  Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.

  Work closely with outsourced partners to provide patient information and facilitate the scheduling of visits.

  Contacts HPC clients to address their queries or concerns, including complaints and feedback.

  Maintains a database of all HPC referrals and admitted HPC clients.

  Ensures billing reports for partners are accurate before payment.

  Submits attendance information to the ILTC portal for service subvention claims.

  Support the Executive in managing and implementing any changes to HPC's service requirements.

  Onboarding and admission of referred clients within service requirement, such as explaining to patient or next-of-kin and completing the following documentation:

  Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/ nurse clinician)

• Financial counselling estimated fee, payment mode, collection of deposit, various healthcare subsidy scheme e.g. Means Testing, ILTC Drug Subsidy, Seniors Mobility Fund.
• Consent for the use of Personal Data.
• Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc
• Rostering and oversight of HPC staff schedules, fulfilment and performance.
• Support other administrative services such as home medical, home therapy or home nursing, call centre, referral submission and surgical store when required
• To undertake any other duties as requested by the said reporting officer.

Qualifications

• GCE O' / A' Levels or Diploma
• Minimum 3-year experience in administrative work. Working experience in Healthcare industry will be advantageous.
• Proficient in Microsoft Office
• Possess good telephone etiquette and positive attitude.
• Ability to multi-task, helpful, friendly, takes initiative to improve services.
• Organized, meticulous, and responsible with tasks entrusted

• Salary range: $1820 - $3044
• Working Hours: Mon to Fri: 8am to 5.30pm

Job ID: 6377WR

People Profilers Pte Ltd
20 Cecil Street, #08-09, Plus Building, Singapore 049705
Tel: 69509745

EA Licence Number: 02C4944
EA Registration Number: R1108448
EA Personnel: Tan Lili Gesse