Customer Service Ambassador (Automotive Industry)

Job Responsibilities

We are seeking a professional and approachable Customer Service Ambassador to provide exceptional front-line support within the automotive environment. This role plays a key part in ensuring a smooth and pleasant customer experience while supporting operational and payment processes.

1. Phone & Front Counter Support

• Handle incoming calls promptly and professionally
• Address customer enquiries or direct to relevant departments
• Welcome and assist walk-in customers

2. Customer Registration

• Manage appointment and walk-in registrations
• Accurately record customer information in the system
• Guide customers through the service process

3. Email Management

• Monitor and respond to workshop emails
• Ensure timely replies to enquiries and service-related requests
• Escalate matters when required

4. Mobile App Enquiries

• Act as the main contact for customer enquiries received via service mobile applications
• Provide accurate and timely responses

5. Payment Processing

• Collect and process payments accurately
• Key transactions into the system
• Prepare documents for settlement submission
• Ensure proper reconciliation in accordance with procedures

6. Voucher Management

• Track, issue, and manage redemption of customer dining and referral vouchers
• Maintain accurate records

7. Letter of Undertaking (LOU) Preparation

• Prepare and issue LOUs for insurance or repair-related processes

8. Procurement & Inventory (Ad Hoc)

• Monitor and replenish operational supplies (e.g., carpark tickets, key tags, payment rolls)
• Ensure adequate stock levels to support daily operations

9. Other Duties

• Perform additional tasks assigned by supervisors

Requirements

• At least 1–2 years of customer service, retail, or front-facing hospitality experience
• Minimum GCE O/N Level, Diploma, or equivalent
• Good communication and interpersonal skills
• Proficient in basic computer systems and Microsoft Office
• Able to multitask in a fast-paced environment

Working Hours:
Monday – Friday: 8:00am – 5:00pm
Alternate Saturday: 8:00am – 12:00pm
(Overtime required when necessary)

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to Delwin.lim@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R24124723
EA License number: 02C4944
EA Personnel: Delwin Lim Junjie