Responsibilities:

• Work with the customer service representative to quickly and efficiently solve customers security system issues
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
• Increase customer satisfaction and maintain long-term relationships with customers
• Renew maintenance contracts as necessary
• Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
• Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
• Take over all service issues from the project team after the external handover is complete

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automation, or Mechanical Engineering
• Experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
• Basic IT knowledge in hardware, networks, and databases
• Ability to work under pressure
• Strong analytical skills and problem-solving ability
• Strong self-learning ability and able to work independently
• Customer-oriented
• Excellent communication and interpersonal skills

Interested applicants please send your updated resume to noga.lim@peopleprofilers.com

Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
Contact Number: 6950 9728
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA (https://www.e2i.com.sg/pdpa/).