• Ensure service standards and quality are met and exceeded. This is done through close monitoring of the team and service performance.
• Involve in manpower issues such as staff development, performance management and employee grievances.
• Ensure prompt reply to customers' feedbacks and complaints.
• Ability to identify training needs, advise, plan and organize and follow up training programs in order to increase staff know-how and performance.
• Develop knowledge module for each service and products.
• Conduct briefing and training to the team.
• Perform call calibration session on a regular basis with the Customer Contact Officers to ensure that there is standardization and consistency in the service performance.

Requirements

• Diploma holder in any disciplinary, Minimum 5 years Supervisory level in a contact center environment, Familiar with contact center performance standards, reports, agent utilization and performance management.
• Salary:$3,500 to $4,200
• Contract 1-year contract with gratuity bonus (1-month)
• Working hours: Monday to Friday, 0830 to 1730 hrs
• Exact working location Chai Chee Rd, # (Nearest MRT Kembangan/ Bedok)

Job ID:L463R5W7

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse