Responsibilities

• Act as key contact point to resolve issue related to Warranty
• Responsible for all Cars & Bikes Warranty / Campaign KPIs.
• Responsible for resolving all Cars & Bikes Warranty and Campaign issues / KPIs / Delivery stop violation / WIP Status.
• Prepare the Monthly Reports to Aftersales Director
• Ensure all Cars & Bikes Warranty procedure is in accordance with the guidelines.
• Process improvement with implementation to enhance and maintain the quality standards of Warranty.
• Dissemination of New Warranty Implementation / New Guidelines to the Service center and Workshop.
• Monitor and evaluate all Cars & Bikes claim rejection to reduce write off settlement with not more than set target
• Monitor on CN weekly rejection monthly on the top 3 rejection, information will be shared to the workshop & service center on the common fault for improvement
• Prepare rejection report to conduct Internal Audit quarterly for all centers
• Monthly Internal Audit for Warranty Parts storage
• Weekly WIP report monitoring to ensure all WIP is closed in a timely manner with reminder send to Service Managers/ Executives to follow up
• Monitor and rectify outstanding WIP with all Service Centers

Requirements

• Minimum Diploma in any fields with at least 3 years of supervisory experience in automotive industry is preferred
• Proficiency in Computer skills such as Microsoft office
• A team player as well as possess leadership skill
• Monday 8.30am to 6.30pm, Tuesday to Friday 8.30am to 6.15pm
• Location: Alexandra
• Job Reference: L58Y3VWR

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann