Responsibilities

• Represent company in dealing with customer concerns
• Travel to customer JI site as service contract or as circumstances dictate
• Diagnose and repair, to component level, PCBs and units returned from the assigned region
• Perform site evaluations, scheduled and unscheduled site visits
• Support customers in the installation, modification, and repair of Schneider products
• Solve Power and UPS problems at customer site
• Interact with customers by phone/face to face depending on the level and type of support required
• Oversee the installation of product, repair and analyze a failed product or provide customer-site maintenance (such as replacing batteries, fans, etc)
• Provide consultation to end-users in conjunction with sales by promoting and explaining Services as required
• Draft engineering failure analysis reports for customers with guidance from Engineering
• Qualify third party service centers and support of authorized service centers
• Train customers on equipment operation and maintenance of products
• Create country failure reports based on site interventions
• Identify and report failure modes encountered when in the field and determine the cause of these failures
• Isolate and rectify equipment installation problems and provide reports on these issues 

Requirements

• NITEC/ Diploma in Electrical Engineering or equivalent
• Recent graduate welcome to apply
• Able to commit to working hours as follows: Tues - Sat 8.30am to 5.30pm and off days will be Monday and Sunday.
• Resourceful with good analytical, communication, organization interpersonal skills and good working attitude.
• Able to perform standby duties, ability to support after office hour and weekend when required.
• Possess Class 3 license will be a plus

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09, PLUS Building, Singapore 049705