Job Responsibilities:

• Provide first level end-user support and troubleshooting on IT related incidents / requests / enquiries via phone, remote access, email ,on-site and offsite support if required
• Perform problem escalation to the appropriate support groups and email update or follow up with the users
• Deployment of user machines for new hires or for refresh
• Perform new hire orientation and training to users
• Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment
• Maintain and upkeep of telephony database
• Administration of employees IT environment
• Provide asset inventory tagging and management of assets and asset disposals
• Coordinate with the laptop /desktop vendor for repair / replacement (parts or the whole unit if needed)

Job Requirements:

• ITE or Diploma in Information Technology or related discipline
• Excellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels
• 2 years relevant experience in helpdesk and support service in an ESD controlled and MNC environment
• Understanding of desktop, laptop and printer and TCP /IP networking
• Knowledge of Windows 7, Microsoft Office, video conferencing and IP telephony
• Vendor interaction (laptops / desktops) for repair and replacement of parts
• Knowledge in basic networking and troubleshooting
• Knowledge in ITIL practices and processes
• Must be self-motivated, a team player and demonstrate effective learning skills
• Committed, pro-active and dynamic working attitude
• Must have passion in technology, computers and people
• 5 days week, Changi North with transport pickup to & fro
• MNC
• Shuttle Provided from MRT Stations like: Sengkang, Bedok, Tanah Merah, Pasir Ris, Tampines, Sengkang, Yishun, Bouna Vista
• Benefits: Comprehensive Health Insurance, AWS, Performance Bonus + Flexi Benefits

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley