Responsibilities:

• Responsible for achieving customer satisfaction
• Build new and develop long lasting relationships with customers
• Be the focal point for all matters specific to the customers
• Take ownership of customers issues and follow problems through to resolution
• Keep accurate records and document customer support actions and discussions within CRM platform
• Handle on-site customer meetings
• Generate Key Performance Indicators (KPI's)
• Analyze data to identify trends and areas of improvements
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
• Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
• Support Finance department in the recovery of late AR
• Involve in customer support contractual obligations

Requirements:

• Degree in related field.
• At least 6 years of customer support and services experience in aerospace industry
• Experience with lean principles and continuous improvement.
• Able to manage complex projects, customer requests or concerns.
• Proficient with MS Project, competent with MS Office programs
• Excellent communication skills, both verbal and written.
• Able to build and maintain effective relationships, leadership skills, organizational skills.
• Able to analyze & summarize information, financial acumen.

Job ID: L688378W

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

EA Personnel: Wong Shumei, Angela (angela.wong@peopleprofilers.com)

EA Licence Number: 02C4944

EA Registration No: R1111372

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9723

http://www.peopleprofilers.com