Responsibilities

• To be responsible supporting the Entry into service of retrofit support operation, meeting customer requirements and expectations, technical assistance and manpower allocation, in case of working party.
• To ensure effective communications between the BU and operators.
• Responsible supporting in the field (on-site customer location and on-wings), including:
  • Retrofit support operations in case of retrofit campaign and manpower allocation, in case of working party
  • Meeting customers and maintain and improve Safran Seats relationship with Customers
  • Technical support on-site: Troubleshooting on-wings, Identification of technical design and quality issue (and associated reporting to Seats Product Support & Engineering Teams), Technical interface and facilitator for the Customer
  • Support Programs & Sales teams with inside intelligence (fleet size, C-check schedule)
  • Maintaining an up to date macro view of project status
  • Coordination of Retrofit and/or inspection and rework/refresh activities: planning, assigning and directing the schedule of work, PO follow-up and data management (using QRQC method in cooperation with the Airline)
  • Managing resources / manpower requirements in case of On-site Working Parties
  • Issuing reports, ensuring status is communicated regularly and clearly (follow field support processes, intervention reports, SoC)
  • Ensure compliance with CAAC/EASA/FAA/JCAB regulations under Part 145 and MRO/Airlines quality standards
  • Escalate to Program & management every point which may require higher level input

Requirements

• Master or bachelors degree in general engineering (electronics/Mechanics is a plus) with min 5+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services/management
• Organizational & project management skills
• Communication & negotiation Skills (fluent in English & French is a plus).
• Training skills able to provide trainings to Airlines/Customer staff
• Comfortable generating presentations, reports
• Ability and confidence in dealing with Airlines & MRO
• Ability to read and interpret engineering / technical drawings and data
• Ability to problem solve, analyse and troubleshoot electrical and/or mechanical equipment.
• Strong knowledge of Cabin interior, repair systems, operations, methods, procedures, and all related EASA or FAA requirements.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09, PLUS Building, Singapore 049705