Singapore, Singapore, Singapore

Senior Executive, Customer Service & Fleet Ops

 Job Description:

Job Description

  • Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.
  • Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.
  • Oversee operations leads scheduling and job requirements. Lead and manage Operation Assistants movements, ensuring optimum performance and fairness.
  • Monitor and manage vehicle movement to ensure optimum business utilization.
  • Train and guide a team of Operations Assistants to deliver high standard of customer service.
  • Supervise and ensure operation staff adhere to workflow processes and operational conduct.
  • Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.
  • Monitor and administer all records for loss-of-use.
  • Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.
  • Oversee and allocate required resources to ensure zero incident report as much as possible.
  • PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.
  • Coordinate pre and post briefing with relevant stakeholders.
  • Whenever required for events; To plan, design and conduct customer service training and provide guidance to team members to ensure consistent service quality.

Job Requirements

  • Dip with Minimum 3 years customer service experience (front-facing) & supervisory roles
  • Class 3 Driver's License
  • Proficient in MS Office application
  • Knowledge on common make and models of vehicles will be an added advantage
  • Working Hours : 830am 6pm, Mon to Fri 
  • JOBID: L74VY4VX

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

  Required Skills:

Customer Service