Responsibilities

• To provide timely and effective administrative support to the
• sales team, unit, or department; process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time; draft and prepare complex sales documentation, quotations, proposals, reports, and correspondence such as sales contracts and maintenance agreements; make complex calculations to accurately compile and report statistics;
• To perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities; answer complex, difficult, or escalated internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• To communicate with employees from other areas in the organization, such as material planning, manufacturing, engineering, quality, warehouse, transport or shipping, distribution, finance and
• accounting to confirm the status of orders, deliveries, AR and resolve customer complaints; use databases or other computerized systems to maintain up-to-date customer records; track the status of orders, deliveries and payments; maintain sales commission and expense records; generate periodic sales reports and statistics, occasionally help to organize and participate in customer and sales meetings and trade shows.
• Will provide key customers with a single point of contact for order management and sales support inquiries while portraying the Company brand personalities and applying marketing established rules and options.
• Responsible for leading the support for existing sales and new
• programs as they launch. This includes, but is not limited to, review and entry of orders, respond to quotation requests, resolve expectations, and respond to customer demands/inquires. In the area of servicing and managing key accounts from order entry to customer satisfaction.
• May occasionally required to organize and participate in customer and internal sales meetings and trade shows.
• Provide customer support for sales team in Asia Pacific, but not limited to OEMs and MRO (Aftermarket) customers, e.g. OEMs Production Orders, Product Overhaul and Repair (Aftermarket), PMA parts, etc.
• Provide Key/Global Account aftersales support by developing business relationships with Key/Global Account Managers to understand, enforce, support, and follow through business processes and agreements with customers, managing delivery problems, quality questions, etc.
• Partner with sales team in supporting daily customer activities and orders execution; review and follow up customer's order terms and conditions, AR, credit terms, payment deductions within assigned authority level.
• Handle quality issues for returns and order management issues to resolution with sales team.
• Prepare expenses and sales reports, forecast analysis, recommend process improvements, and participate in internal and external co-planning activities.
• Establish and maintain a close liaison with sales team, material planning, manufacturing, engineering, sales,quality, warehouse, transport or shipping, distribution, finance and accounting departments and the customer to match customer needs with capabilities and expectations.
• Organize and participate customer and regional teleconferences, sales meetings, and trade shows.
• Re-enforce the brand internally and externally in all communications.

Requirements

• Minimum 8 years related experience in sales administration, customer support as well as supply and logistics, import and export.
• Degree in business management or engineering/technical discipline or Diploma with equivalent work experience.
• Correspondence with Asia counterparts and preferable good in such communication and written skills
• Ability to work in a team environment, cultivate strong customer relationships.
• Good analytical and problem-solving capabilities.
• Ability to stay calm, positive, helpful and optimistic in stressful situations.
• Ability to manage multi-projects with good project management and planning skills.
• Ability to translate customer requirements, identify and quantify the value of collaborative customer solutions.
• Computer proficiency, with emphasis on SAP, BI, Microsoft products, and the ability to quickly learn new applications.
• Ability to travel 20% or as whenever needed in short notice

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09 Plus Building, Singapore 049705