Responsibilities:

• Provide technical support for end users with regards to computer hardware and operating systems, applications and connectivity.
• Manage tickets in service desk system and user support and respond to user queries and log tickets in service desk system
• Assists with setting up hardware, software and related peripherals and changes and modifications to operating system and applications
• Maintains knowledge database for variety of information, procedures, and solutions
• Educates and assists users in usage of client applications and operating systems
• Network / IT / Security system administration and provide Windows and MS server support and administration
• Provide Security System and administration and maintain IT and Security system
• Perform equipment preventive maintenance, system administration and backup
• Prepare cost analysis and advice management on equipment and software needs, and assist in purchasing procedures
• Participate in local and regional IT projects and manage vendors and suppliers
• Ensure systems and network facilities are in compliance with Company policies
• Educate users with regards to security guidelines and business practices
• Implement and maintain global, regional and local policies as and when available
• Ensure all work procedures are well documented and maintained up to date
• Develop and maintain issues logs with external parties to track all unresolved
• Issue computer hardware and software to user base on company procedure and policy.
• Assists in maintaining an inventory system, including current location of active and inactive equipment and software

Requirements:

• Diploma in IT, Engineering or any equivalent discipline
• Minimum 3 years of experience in user application support or helpdesk
• Proven knowledge of client applications, such as MS Windows, MS Office, SAP & etc.
• Proven knowledge of MS operating systems (Windows XP, Windows 7 and later). Knowledge of Linux and MS Access database platforms would be advantageous.
• Sound knowledge of network technology, such as LAN/WAN protocols, routers, switches, firewalls, etc.
• Familiar with network applications such as MS SQL Server, MS Exchange and etc.
• Preferably MCP certified in Win XP/7/8/10, MCSE Win Server 2012
• Have a detailed understanding of service desk operations and procedures.
• Able to be on standby after office hours for equipment monitoring

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to georgez.lim@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725
http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.