Customer Relations Officer (Call Centre External)
Job Description:
Responsibilities
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customers needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting to
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
Working Hours:
- Working hours: Shift work, required to work on weekends, 8.00am 5.30pm / 8.30am 6.00pm, off on PH
We regret that only shortlisted candidates will be notified
Interested applicants please send your updated resume to noga.lim@peopleprofilers.com
Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
Required Skills:
Indicators Resume Key Performance Indicators Enquiries Investigation Registration LTD Filing Email Customer Service Management