Service Coordinator (MNC, Kaki Bukit, up to $3500)
Job Description:
- Location: Kaki Bukit (walking distance from Kaki Bukit MRT)
- 5 days work week
- US MNC
- Salary: up to $3500 + AWS + VB
Responsibilities
- Scheduling for re-scheduling / PM / Sales Support / Breakdown calls / Installation & commissioning for TSEs and follow up with customer until closure of the activity.
- Proactively calling customer to confirm the appointment.
- MIV of parts for Technical Service Engineers
- Creation of jobsheets
- Administrator in maintaining the availability of all demo printers in the workshop
- Creation and ensuring of spare part and service labour quotations to be sent to customers.
- Proactively call and follow up on the customer PO to ensure that the delivery is on time
- Invoicing in FieldAware system of completed service report and send to Customer Service team for final invoicing.
- Cloud MIV to Customer Service Team
- Fieldaware monthly report and Accrual report to finance during closing.(Bi-weekly)
- Checking of Technical Service Engineers OT forms for monthly submission.
- Reclassification report for finance
- PM list to CS Team for stock availability / replenishment
- Arranging for SIC course, JI entry pass and Risk assessment etc for Technical Service Engineers
- Raising of PR request form from 3rd party vendors for adhoc purchases.
- Coordinating sampling and prepare documentation for the customer samples and arrange for forwarder to send to samples lab
- WSQ Training for Technical Service Engineers
- Provide administrative support to Singapore Sales Team in quotation for all technologies.
Requirements:
- A level or Diploma in any field
- Prior telemarketing/inside sales and customer service experience.
- Experience communicating value propositions.
- Experience using customer database and selling tools.
- Proficient in Oracle, Salesforce, MS Office
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705 Tel: 6950 9748
http://www.peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
Required Skills:
Telemarketing Resume Closure Risk Assessment Registration Invoicing Salary Quotations Forms Commissioning LTD Availability Oracle MS Office Vendors Scheduling Documentation Email Finance Customer Service Sales Training