Industry: Aviation Services

Location: East

Working Hours: Monday Friday (8am to 530pm)

Job Responsibilities:

• Managing routine technical enquiries (telephone calls and emails) from Airlines, TCH, leasors and repair agencies.
• Ensuring all queries are answered and closure meets target timeline.
• Liaison between customers and OEM Product Support Engineers for Technical investigations cases.
• Supporting (providing performance reports, technical materials, etc) the Customer Support Director / Customer Support Managers.
• Managing critical tasks timeline (application of Technical Repair documentation, prioritizing task) with customer and back-office support teams.
• Managing queries on internal Customer Relationship Management (CRM) system tool.
• Perform general administrative duties (archiving, performance data entry, etc)
• Perform scheduled Aircraft-on-ground (AOG) Technical Support duties during weekdays, weekends & public holidays.
• Able to perform ad hoc duties when required during out of hours
• Able to travel regionally as when there is official requirement.

Job Requirement

• Bachelors degree in a related Mechanical/Aerospace Engineering discipline.
• Minimum 3 years of relevant experience in aviation industry.
• Able to work efficiently in as team-based environment.
• Proficient in using MS Office (Words, Excel, PowerPoint, Outlook, PowerBI).
• Excellent listening, reading, writing and speaking skills
• Keen and independent learner, self-driven, good problem-solving skills.
• Possessed customer-mindset mentality and take pride in delivering a quality solution to customers - Able to manage and adapt to changing workload, tasks and processes
• Able to work in areas outside primary role, for example - supporting regional conferences and meetings, participating in projects and organization activities when required.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

EA Personnel: Heng Hock Meng, Jordan

EA Registration No.: R22111423

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Tel: 6950 9752

JOBID: L97RX47Y