Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the organisation's App, ensuring that organisation is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:

Job Responsibilities:

• Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within the organisation, namely clinicians and patient-fronting non-clinicians.
• Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across institutions.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the organisation's phygital experience across outpatient clinics.
• Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

Job Requirements:

• Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
• At least 2 years of working experience. Preferably experience in operations in a healthcare settings
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfort in addressing public members and staff.
• Meticulous in work processes.
• Creativity in developing engaging communication materials.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to noga.lim@peopleprofilers.com

Noga Lim Wei Loong
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EA License Number: 10C3804
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