Responsibilities:

• Provide technical assistance and support related to computer systems, hardware, or software
• Respond to queries, run diagnostics, isolate problems, determine and implement solutions
• Respond to user queries raised via the helpdesk ticketing system (Freshservice)
• Follow up with users to ensure full resolution of issues raised
• Run reports to analyse common issues and problems raised by users
• Remotely access hardware or software to f ix issues support remote offices
• Install, modify, update and repair computer hardware and software
• Respond to email, phone calls and walk-in for users requesting for technical assistance
• Organise and file documentation pertaining to warranties and instructional guides for computer systems
• Provide assistance to hardware and software related projects
• Maintain an inventory list of computer systems, software, and peripherals deployed in the organization
• Performing any other tasks or assignment in connection with IT services

Requirements

• Dip with 1- 3 years of IT helpdesk experience
• Good communication skills and ownership with ability to manage stakeholders.
• 1 year contract near Spore Expo with full benefits and completion bonus
• 5 days week

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley