Responsibilities

• Responsible / liaise with relevant department on setting up and control of proper warranty structures and procedures according to guidelines.
• Conduct internal warranty/PEC claim audit/external warranty audit and sustain the standard of values from credit note.
• Maintain warranty, goodwill policies and procedures according to the regulations, market needs and company requirements
• Follow up of cost development for warranty and goodwill and propose corrective measures to the Management
• Ensure that repair charges are strictly enforced to the appropriate accounts
• Enhancements of service warranty guidelines for cost improvement
• Investigate rejected claims, re-appeal and resubmission with compilation of figure for recommendation to the respective managers
• Perform claims matching and printing of warranty claim note weekly.
• Verify, authorize, and appeal on aesthetic, cosmetic and other issue pertaining to warranty to seek for approval.
• Activate special operation codes or defect codes if required.
• Verify all claims rejection and propose alternative solutions to prevent future occurrences.
• Work with Service Operation to identify claim errors and conduct training to the Technicians and CSAs.
• To conduct briefing to the Service Ops if there is a changed in the Warranty Guidelines or Policies.
• Advice on the corrective measure with close monitoring with the workshop Technician and CSA processes.
• Conduct sharing session / refresher training / feedback / update to various centre on guideline.
• Perform any adhoc duties required by Immediate Superior or Aftersales Management.

Requirements

• Minimum O Level in any fields with at least 3 years of relevant experience in automotive industry is preferred
• Computer literate
• Office Administration skills
• Team Player
• Working Hours: Monday 8.30am to 6.30pm, Tuesday to Friday 8.30am to 6.15pm
• Location: Alexandra
• Job Reference: QW8697WW

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann