Singapore, Singapore, Singapore
Assistant Manager, Service Quality Unit
Job Description:
Title : Assistant Admin Manager
Industry : Education
Location : West
Salary Range : Up to S$4,500 Per month
Responsibilities:
- Prompt respond and follow-up on customers enquiries;
- Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
- Manage and coordinate class bookings to optimize the allocation of training resources
- Training Management System and Website content update and maintenance;
- Assist in producing relevant reports on regular basis to support training performance management
- Support Operations Unit on course delivery matters.
- Planning of monthly course schedules to best suits customers training demand while maximizing training resources.
- Support marketing outreach and sales promotion initiatives
- Market scanning on latest training development and promotion
- Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards
- Monthly tabulation and tracking of training headcounts and training hours
- Monthly tabulation of trainers honorarium to submit to Finance.
- Generating of training headcounts and training hours according to individual company request
Requirements:
- Diploma with at least 3 years of working experiences
- Strong adaptability skill, able to work independently as well as in a team
- Strong communication skills with good customer service aptitude
- Able to perform under tight deadline and pressure
- Proficiency in Microsoft Office and other IT applications
- Must be able to work in evenings and weekends on rotational basis
Job ID: QX6Y74WY
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified
Email resume to reeve.lim@peopleprofilers.com
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740 / 9640 5305
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong