Responsibilities

• Be the focal point for support and Gap Issues analysis management;
• Interface with, and provide feedback to engineering support team at the Home Base;
• Send and receive all formal correspondence between the Parties;
• Have responsibility for the delivery of the Services and be the person to whom all questions related thereto can be referred;
• Facilitate communication between Airline and Maintenance Repair Organization (MRO);
• Develop and maintain relationships with the assigned customer and be the single point of contact for the Airline on all technical and project management issues;
• Manage inventory by conducting regular risk analysis and ensure accurate and on-time replenishment to avoid any shortage and advise Airline of the Spare Parts status where shortages exist;
• Monitor the service level performance and reliability metrics of the Seats;
• Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc..), in-service issues related to his/her customer and manage all relevant defects for the Product on-site, and liaise with Airline regarding those defects;
• Support on-wings troubleshooting / Inspections and participate to Technical review Meetings
• Conduct on-site Product audits, identify new issues and resolve existing issues;
• Be the focal point for EIS support and Gap Issues analysis management;
• Interface with, and provide feedback to engineering support team at the Home Base;
• Send and receive all formal correspondence between the Parties;
• Have responsibility for the delivery of the Services and be the person to whom all questions related thereto can be referred;
• Facilitate communication between Airline and Maintenance Repair Organization (MRO);
• Follow the contract review to organize the operational management of the contractual stock; repair and costs follow-up, invoices, exclusions, and workforce management;
• Optimize the costs to increase the margins during contract realization while maintaining the contractual KPI. Organize quarterly review with Airline to ensure proper follow-up
• Be Located at the Airline facility

Requirements

• Master degree with min 5 years of project/program manager or Stock management (preferred in an aerospace environment).
• Knowledge of program/project/contract management
• Skills in inventory management
• Able to escalate at the right time and at the right level
• Capable of making decisions / problem solving
• Proven ability to manage cross-functional organization
• Capable of communicating clearly and concisely
• Have strong negotiating skills and be comfortable in an adversarial business environment during negotiations.
• Capacity to analyse a complex problem, sum it up and find solutions
• Perseverant & resilient
• Computer Skills: good working knowledge of the standard suite of office software products (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09 Plus Building, Singapore 049705