Responsibilities:

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards
• Set targets and objectives to the team and ensure understanding to create accountability to achieve highest levels of support.
• Ensure that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Improve the customer service experience taking ownership of
  escalated customer issues, investigating and following them through to resolution.
• Build new and develop long lasting relationships with customers.
• Analyze data to identify trends and areas of improvements
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims

Requirements:

• Degree holders
• At least 10 years of customer support, sales and management experience
  in a commercial aerospace environment.
• Experience in lean principles and continuous improvement.
• Basic knowledge of sales management methodologies, proven ability to manage complex projects, and customer requests or concerns.
• Proficient in MS Project and MS Office programs
• Good communication skills

Job ID: QX7W986R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

EA Personnel: Wong Shumei, Angela (angela.wong@peopleprofilers.com)

EA Licence Number: 02C4944

EA Registration No: R1111372

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9723

http://www.peopleprofilers.com