• Shipping Industry
• 5.25 Days
• Bulim Street
• $3000 - $3600

Job Description



• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
• Initiate and Manage Continuous Improvement Activities
• Support data processing and analysis on inventory data / transaction data
• To prepare relevant documents and participate in customer audit with operation team and quality team
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints
• Compile the relevant specification with operation team for any purchasing / sourcing
• Communicate and liaise with procurement team for any operational supply, equipment
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customers enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement)
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirement



• At least 3 years of experience as a Warehouse Customer Service Executive, or a client facing role (B2B)
• Analysis of customer requirements and discussion with the internal team
• Mature, self-motivated and able to work independently
• Basic knowledge / experiences on warehouse management systems and documentation.
• Experience on Documentation such as checklists, temperature / RH reports
• Able to compile KPI reports periodically
• Able to verify the billing reports to our customers as well as service agreements.
• Working hours: 8:30AM to 5:30PM Mon to Fri / 8:30AM to 12:30PM Sat (Alternate Saturday after confirmation)

Job ID: QX8YRWW3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.



Kindly email your resume in a detailed Word format to andy.tein@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509746

EA Licence Number: 02C4944

EA Registration Number: R23113846

EA Personnel: Andy Tein Yu Xiang