Responsibilities:

• Performs repair and maintenance service work requested in accordance with approved quality/ efficiency standards
• Performs accurate technical service support by answering phones / mails and client requests
• Double checks warranty eligibility for repairs based upon requirements and information provided.
• Completes accurate data entry with regards to repair program to properly document all repair/ non repair actions.
• Adjusts, aligns, replaces and/ or repairs equipment and components following equipment manuals and drawings and using welding tools and other hand and power tools.
• Technical assistance to clients and colleagues
• Data analysis, find problems or hidden dangers through maintenance data, and give corresponding solutions or idea
• Monitors all test gears calibration on regular basis and ensuring internal safety regulations.
• Service and repair microphones, RF wireless system, headphones, audio equipment.
• Collate and identify systemic product issues for continuous improvement
• Maintain stock spare parts as per company guidelines, ensuring monthly stock count and facilitating yearly audit
• Monitor repair cases and ensure that all repair cases to be complete in Turn-around-time as per global guidelines.
• Develop Accredited Service Provider (ASP) skills through workshops on quality of repair work & identify counterfeit products. Provide ASP with Technical Support to handle all repair issues

Requirements:

• Diploma / Degree in Electrical, Electronics, Logistics, Sound Light & Video, Advanced Diploma in Wireless Technology
• Preferably 3 - 5 years of working experience in relevant field, entry level candidates are welcome to apply
• Proficient in Microsoft Office
• Experience in using ERP systems preferably JDE
• Able to handle customers and meet deadlines

Interested candidates, please send in your resume by clicking "Apply Now"

People Profilers Pte Ltd

Tan Yueh Hua Karen

EA License Number: 02C4944

Registration Number: R1658726

Job Reference: QY884R69