Singapore, Singapore, Singapore

Export Customer Service Executive - Airfreight

 Job Description:

Industry: Logistics / Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

  • Coordinate with destination and customer for shipping instruction
  • Booking of flights with procurement team.
  • Arrange shipments collection with customers and Traffic Team
  • Basic knowledge on cargo commodity as per IATA rules and regulation
  • Track and monitor shipments status and inform customer accordingly
  • Maintain good relationships with both internal and external stakeholders
  • Handle all customers' enquiries timely and effectively
  • Work closely with internal operations to meet customers requirements
  • Ensure compliance with customers Standard Operating Procedures
  • Ensure all data are updated correctly in system
  • Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
  • Monitors progress to achieve month end targets
  • Work with billing team to close off jobs and issue invoice
  • Take charge of suppliers invoice disputes
  • Take lead in issue resolutions
  • Implement improvements to enhance service capability within the team
  • All other ad-hoc work instructions from Supervisor / Manager

Requirements:

  • Minimum Diploma in Logistics / Supply Chain or equivalent
  • At least 3 - 4 years of experience in Airfreight and familiar with export process
  • Good understanding of Incoterms 2010
  • Self-discipline, initiative, responsible and independent in a fast-paced environment
  • A good team player with good interpersonal and communication skills
  • Flexible / Adaptive to changes
  • Meticulous to details

Job ID: X95YY33


All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified



People Profilers Pte Ltd

20 Cecil Street #08-09 PLUS Building Singapore 049705

+65 6950 9747


EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

  Required Skills:

Export Customer Service