Singapore, Singapore, Singapore
Export Customer Service Executive - Airfreight
Job Description:
Industry: Logistics / Freight Forwarding
MNC Environment
Permanent role (AWS Guaranteed + VB + Quarterly Bonus)
Responsibilities:
- Coordinate with destination and customer for shipping instruction
- Booking of flights with procurement team.
- Arrange shipments collection with customers and Traffic Team
- Basic knowledge on cargo commodity as per IATA rules and regulation
- Track and monitor shipments status and inform customer accordingly
- Maintain good relationships with both internal and external stakeholders
- Handle all customers' enquiries timely and effectively
- Work closely with internal operations to meet customers requirements
- Ensure compliance with customers Standard Operating Procedures
- Ensure all data are updated correctly in system
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- Monitors progress to achieve month end targets
- Work with billing team to close off jobs and issue invoice
- Take charge of suppliers invoice disputes
- Take lead in issue resolutions
- Implement improvements to enhance service capability within the team
- All other ad-hoc work instructions from Supervisor / Manager
Requirements:
- Minimum Diploma in Logistics / Supply Chain or equivalent
- At least 3 - 4 years of experience in Airfreight and familiar with export process
- Good understanding of Incoterms 2010
- Self-discipline, initiative, responsible and independent in a fast-paced environment
- A good team player with good interpersonal and communication skills
- Flexible / Adaptive to changes
- Meticulous to details
Job ID: X95YY33
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street #08-09 PLUS Building Singapore 049705
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
Required Skills:
Export Customer Service