Responsibilities

Operational Excellence

• Manage and oversee daily store operations and administration.
• Develop long-term action plans to exceed boutique sales targets.
• Formulate business strategies to raise brand awareness and optimize profitability.
• Drive the sales team to achieve company objectives by promoting optimal staff performance.
• Collaborate with the marketing team to achieve store results.
• Promote and leverage the CRM system to enrich the client database.
• Offer personal shopping and styling experiences to clients.
• Maximize profitability by delivering monthly and seasonal sales targets with team collaboration.
• Plan and oversee in-store promotional events or displays.
• Prepare and control the stores budget to minimize expenditure and maximize efficiency.
• Ensure customer management and database maintenance are done regularly.
• Partner with corporate and marketing teams to curate exceptional client engagement experiences.
• Maintain a customer book of key clients and VIPs.
• Act as the sales champion for the team, developing and executing clienteling plans.
• Lead by example in all aspects of store operations, client management, sales operations, and retail-related matters.
• Manage after-sales services, ensuring team accountability for high service standards.
• Ensure visual merchandising and housekeeping meet company standards.
• Work closely with headquarters to maintain healthy stock levels.
• Keep stock replenished and ensure the store's upkeep aligns with company expectations.
• Analyze sales and revenue reports, forecasting to identify and implement improvement opportunities.
• Initiate changes to improve business and resolve urgent issues during regular meetings.
• Conduct regular stock takes as required by management or finance teams.
• Execute administrative and ad-hoc tasks, liaising with the head office as needed.
• Plan and implement continuous improvements in boutique operations to enhance overall experience and profitability.

Leadership

• Lead, train, and motivate the sales team to deliver quality customer service and purchasing experiences.
• Recruit, onboard, and supervise staff while ensuring development plans align with the brand's ethos.
• Act as a coach to the team, fostering professional growth and a high-performance culture.
• Conduct regular appraisals and training sessions to enhance team capabilities.
• Ensure daily, weekly, and monthly sales reports are submitted on time.
• Host weekly sales meetings to share insights and align the team on sales goals.

Requirements

• Degree, Diploma in Retail, Sales & Marketing or any related discipline
• At least 5 to 8 years of proven retail sales expertise in a managerial capacity within luxury brand or hospitality businesses.
• Strong organizational and customer management skills.
• Comprehensive understanding of the luxury mindset and client expectations.
• Knowledge in gemmology, gemstones, or jewellery design is an advantage, with gemmological certification being a plus.
• Strong leadership skills to foster team cohesion and motivation.
• Highly motivated and competent individual, confident in engaging with staff and clientele at all levels.
• Passionate about people, design, jewellery, and gemstones.
• A self-starter who sets the standard with professionalism and a positive attitude.
• Comfortable working in a fast-paced retail environment.
• Energetic, self-motivated, and organized.
• Dedicated to driving the business forward with a proactive mindset.
• Capable of managing multiple tasks, prioritizing, and meeting deadlines efficiently.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to georgez.lim@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725
http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

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