Audio Visual Service Desk Engineer

Audio Visual Service Desk Engineer

We are currently recruiting for an individual to maintain exceptional customer service standards through helpdesk and remote technical support. As a part of a busy support desk team, your primary responsibility will be remotely diagnosing and resolving issues that may occur at clients' sites across the UK and Europe. You will be responsible for logging, identifying, and fixing issues while keeping the end-user informed about the progress. Additionally, you will be a crucial member of the Internal IT Helpdesk, providing day-to-day support and resolving IT issues for your colleagues.

This is a fantastic opportunity for someone who is passionate about Technology and keen to further a career in the AV industry.

The Role:

• Managing and remote troubleshooting AV faults and supporting AV service requests and planned changes.
• Providing a technical response to tickets received into the helpdesk
• Maintain daily records of all activities and communication with clients through the ticketing system
• Providing a prompt and responsive service to customers, ensuring they are kept up to date and informed on progress
• You will also be assisting with the build and implementation of a new remote monitoring platform roll out
• From time to time you may be required to visit client sites
• Carrying out repairs to equipment if possible or organising for collection and delivery to manufacturers.
• Building relationships with clients to ensure Service Contracts are renewed
• Providing support with the internal IT support desk and dealing with day to day tickets raised by co-workers & colleagues for IT assistance

The Person:

• Familiarity with Crestron, AMX, Extron, QSC, Logitech, Poly, and Shure systems
• Proficiency in remote management tools
• Outstanding communication skills and the ability to establish strong client relationships.
• Proven experience in a customer service capacity
• Past experience dealing with standard SLA contracts

Additional Information:

• This can be a hybrid role, however you will need to be prepared to travel to the office (1-2 times a week) and you must be able to travel to client sites if and when required
• It's a great opportunity for someone who is looking to expand their skill set and further their career within the AV industry
• You'll be working within an established team of experts who are super friendly and supportive
• Salary negotiable depending on experience, speak to us in confidence

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Audio Visual recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie or Martyn.