Customer Account Manager

Customer Account Manager

Are you skilled at multitasking and thrive in a fast-paced environment? We are looking for a Customer Account Manager who can handle pressure well and takes pride in completing tasks promptly. This position is located in Waterlooville and offers an opportunity to work for an exceptional company that serves customers across the South of England.

About the role:

This position involves communicating with customers and suppliers via phone calls (and email too). Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details. While sending an email might cause delays, a brief phone call can resolve matters swiftly.

• Managing your designated key customer accounts
• Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
• Providing pricing and product information to your customers via email
• Responding to emails and taking incoming phone calls
• Updating the quotation system with information, such as volume, quantities and technical specifications
• Matching invoices with delivery notes
• Collaborating with the wider team regarding stock updates and deliveries
• Ensuring all customer information, is entered accurately on the CRM system

The Person:

We are looking for individuals who can bring a diverse set of strengths to the team. If you have a background in kitchen, furniture, or carpet retail settings, or if you have experience in commercial or manufacturing roles that involve order processing and managing repeat customers, we encourage you to apply. Here are some key skills and attributes we are seeking in potential candidates:

• Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
• Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
• Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
• Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
• Team player: Willingness to collaborate with team members, support colleagues, and contribute to a positive work environment
• Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).

Additional Information

The business offers outstanding 1-2-1 training and development opportunities for those that wish to grow within their role, in addition to office hours, no weekend working and an unbeatable benefits package.

Benefits:

• Salary up to £27,000 (depending on experience)
• Flexible annual leave and an additional day off for your birthday
• Free on-site parking
• Hours of work are 8.30am to 4.30pm and 9.00 to 5.00pm Monday to Friday
• Early finish on a Friday (1 in 3 ) and subject to business needs
• Pension scheme, eye care and life insurance

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie or Martyn.