Onsite AV Technical Lead

Onsite AV Technical Lead - London

We are currently seeking an AV Technical Lead to join our clients team in London. If you are a tech-savvy individual with a strong affinity for gaming and a passion for audio visual excellence, this position in this fun, friendly and innovative office could be the perfect fit for you.

The Role:

• Conduct quality assurance for a variety of integrated audiovisual and video conferencing technologies.
• Carry out quality checks on installations, identify and resolve issues in collaboration with the AV integration team and project manager.
• Independently troubleshoot and resolve problems using site documentation and industry standards.
• Update system schematics, create operation and maintenance documentation, and maintain technical documents for future reference.
• Responsible for diagnosing faults and providing technical solutions during daily system certification, escalating to third parties if needed.
• Utilise software control systems to identify programming issues, primarily on the Qsys platform.
• Provide ongoing technical support, guidance to support team members, and communicate effectively with peers, management, and customers.
• Assist in remote technology deployment, offering expertise to local support staff.
• Occasional travel for remote site installations and updates.
• Share feedback with the systems design team on products, designs, and project insights.

The Person:

• Proficient with AV solutions built on todays top professional technology platforms including Zoom, Poly, QSC Q-sys, Crestron, etc.
• Experience with AV technology including AVoIP, Audio DSP, and Control Systems
• Ability to troubleshoot and resolve tickets
• Perform system wide testing, maintenance, and troubleshooting as required
• Attention to detail with the ability to create well-written documentation and update stakeholders as needed
• Read and interpret floor plans, architectural drawings, and AV schematics
• 5+ years hands on AV technician experience
• Experience with Installation and terminate low voltage cabling (Cat6, Coax, Fiber etc.)
• Able to work both independently and within a team
• Proficient using Microsoft Office applications and G-Suite
• Knowledge of live hybrid events workflows is a plus.
• Experience managing/operating zoom call with remote presenters using DANTE audio and Black Magic/Streamdeck for video switching PTZ cams