Customer Services Coordinator

Interviews taking place w/c 9th February

Customer Services Coordinator (Permanent)
Southampton City Centre
Fully Office Based | Monday to Friday | No Weekends

Rafferty Resourcing is partnering with one of our valued clients based in Southampton City Centre to recruit a Customer Services Coordinator on a permanent, full-time basis. This is an office-based role working directly for our client, with Rafferty Resourcing supporting the recruitment process.

The Role

This is a varied and engaging position within a small, close-knit team that sits within a large and scaling business. You will be providing customer service and administrative support to the sales department, playing a key role in the day-to-day running of the team.

In addition to handling inbound enquiries and sales support administration, you will also be making proactive calls to lapsed customers to re-engage relationships, as well as introductory calls to customers in newly developed operating areas. This will involve building rapport, identifying opportunities, and supporting the wider sales function.

The role is ideal for someone who has experience in sales and customer service and is now looking to build a long-term career in this field. Our client is keen to appoint a career-driven and ambitious individual who is eager to learn, take on responsibility, and grow alongside the business.

This is not a call centre role. It offers stability, exposure to the wider organisation, and genuine progression opportunities as the company continues to expand.

What You'll Be Doing

• Answering inbound customer calls in a friendly and professional manner
• Responding to customer emails and managing the shared inbox
• Processing customer orders accurately and efficiently
• Preparing quotations and supporting the sales process
• Following up with customers regarding orders and accounts
• Making outbound calls to lapsed customers to reintroduce services and rebuild relationships
• Making introductory calls to customers in new operating areas to generate engagement and identify opportunities
• Providing day-to-day administrative support to the sales team

What We're Looking For

• Previous office-based customer service experience, ideally with exposure to sales support or sales administration
• Confidence making outbound calls and building relationships over the phone
• Someone who is ambitious, career-focused, and motivated to succeed
• Confident and professional telephone manner
• Strong communication and organisational skills
• Excellent attention to detail and ability to work in a busy environment
• A proactive, positive attitude and willingness to learn

Additional Information

£28,000 – £32,000 per year (depending on experience)
Full-time and permanent position
Working hours: 8:00am – 5:00pm (Weeks 1 & 2) and 8:30am – 5:30pm (Weeks 3 & 4)
Monday to Friday – no weekends
25 days annual leave + bank holidays
Contributory pension (4.5% employee / 4.5% employer)
City centre location (parking nearby approx. £8–£10 per day)
Supportive team environment with long-term progression opportunities within a growing business