AV Manager - Operations

AV Manager - Operations 

Salary: Up to £60,000 depending on experience
Location: Office-based 4 days per week / 1 day working from home

Overview:

I am recruiting on behalf of a people-focused AV business known for delivering high standards and building strong, long-term client relationships.

Customer service sits at the centre of their operation. Expectations are high, but so is the internal support. This is a structured, well-run environment where quality matters and people are valued.

Work–life balance is genuinely important to them. Workloads are managed properly, teams are supported, and there is a clear belief that sustainable performance delivers better long-term results.

They are now looking to appoint an AV Manager to lead their field engineering team as the business continues to grow.

The Role:

This is a leadership role overseeing a team of field-based AV Engineers across installation and service activity.

You will be responsible for ensuring engineers are organised, supported and delivering to a consistent technical and professional standard. The position combines operational oversight, technical understanding and people management.

• Managing and developing a team of field based AV Engineers

• Planning and coordinating workloads across projects and service calls

• Acting as the senior escalation point for technical and operational matters

• Maintaining installation quality and ensuring best practice on site

• Conducting site visits, performance reviews and quality checks

• Supporting training, mentoring and development of engineers

• Ensuring compliance with health & safety standards across all field activity

• Overseeing tools, vehicles and operational readiness

• Monitoring delivery performance and supporting cost control

• Providing reporting and operational insight to senior leadership

This role requires visibility, structure and strong leadership presence.

The Person:

This opportunity would suit an experienced Engineering Manager or a technically strong AV Project Manager with experience overseeing engineers. What is essential is solid technical AV knowledge and a clear understanding of site delivery.

• Strong background in AV installations and/or service environments

• Experience managing or supervising AV engineers

• The ability to drive standards and hold teams accountable

• A clear understanding of health & safety within site-based roles

• Strong organisational and workload planning skills

• Confidence handling escalations and resolving technical challenges

• Commercial awareness around project delivery and operational efficiency

• Clear and professional communication skills

• A full UK driving licence is required.

Additional Information:

• Salary up to £60,000 depending on experience

• Office-based 4 days per week, 1 day working from home

• Flexible working arrangements

• Ongoing development opportunities

• Supportive, people-focused working culture