Watch Room Attendant

Job Details

Position Title Watchroom Attendant Reports to Watch Commander

Division Airport Operations- RFFS Grade

Department Rescue Firefighting Service (RFFS)

Job Purpose

The role of the Watchroom Attendant in the Rescue Firefighting Service (RFFS) is a critical component of

airport operations. Positioned at the heart of emergency management, the Watchroom Attendant serves

as a vital communication link between various departments and emergency services, ensuring a prompt

and effective response to incidents.

The primary purpose of the Watchroom Attendant is to implement and uphold the rules and regulations

governing firefighting and rescue operations at the airport in accordance with the General Civil Aviation

Authority (GCAA) standards. This role involves maintaining the operational readiness of equipment within

the watchroom, responding to emergency incidents, managing communications, and supporting

compliance with safety standards. Through diligent monitoring and proactive engagement, the Watchroom

Attendant plays an essential role in safeguarding airport operations, enhancing emergency preparedness,

and contributing to the overall safety of all airport stakeholders.

Public

Stakeholder Relations 1. Build, support and maintain healthy diverse internal (peers, unions, team) as

well as external (service providers etc.) relationships and implement remedial

actions where required to ensure achievement of organizational goals and

enhance emergency response preparedness.

Training and

Development

1. Participate in educational communication best practices methodologies.

2. Attend identified development programmes for succession planning purposes.

3. Undergo theoretical training according to the Structured Learning Program.

Process 1. Duties include keeping record of all fire section movements in the fire service

log book, good communication skills for telephone and radio procedures, be

able to take and pass messages as appropriate, monitoring of the fire alarm

panel, conversant with the phonetic alphabet and airport emergency plan.

2. Initiating and implementing and follow up necessary corrective actions.

3. Effective communication of all section roles, responsibilities and authorities.

Customer and

Reporting

1. Reports to the watch commander or leading fireman or his immediate

superior.

Communication & Working Relationships

Internal

Airport employee and departments

Reasons for Interaction

Capture information relating to airport

operations.

Transfer information to various departments for

emergency response.

External

Emergency Services

Reasons for Interaction

Share critical information of incidents and

accidents.

Qualifications, Experience, & Skills

Qualifications

Educational

Qualifications

1. Minimum of high school education & Fluent in the English language (both spoken

and written)

Professional

Qualifications

1. Competent in using computers.

2. Familiar with all MS office applications

Physical Requirement

Physical

Requirement

1. Candidates should be in good general muscular health

2. No hindrance in, sight, hearing and verbal communication

Public

3. Exceptional in writing capabilities.

4. Clean shaven.

5. Fit for any manual work, including lifting, climbing or other.

6. Cannot be Claustrophobic, Acrophobic nor Hemophobia.

7. Entry into service should not be older than 25 years of age.

Experience

Required

Experience

1. Experience in working in a communication environment/background or call centre.

2. Must have interacted with stakeholders and customers

Other Requirements- Safety accountability and responsibilities

All staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of

Department:

To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations

Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah

International Airport.

To comply with the safety requirements detailed within their training.

To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or

system failure and to identify and report any situation of potential risk or concern affecting safety via

one of the following means.

Report directly to the Safety Department or an immediate supervisor.

Submitting an Accident/ Incident Report.

Support safety audits as and investigations as they occur.

Competencies Level of Proficiency (Low, Medium, High)

Behavioural Competencies

Qualified to understand the requirements

according to the rules and regulation.

Medium

Knowledge in the field Airport emergencies and

its actions.

Medium

Action Orientated Medium

Conflict Management Medium

Attention to Detail Medium

Ethics, Integrity, and Compliance High

Technical Competencies

Communication Skills High

Problem Solving Medium

Decision making Medium

Teamwork High

Knowledge in Emergency Response Planning Medium

Knowledge in Incident Command System low

Public

Knowledge in Rescue Operations Low

Airport Familiarity High

Knowledge of Applicable Legislation (GCAA, SOPS,

ICAO, NFPA).

Medium