IT Process Engineer

Designation: IT Process Engineer
Location: Nairobi, Kenya

Role Purpose:

The IT Process Engineer is responsible for analyzing, developing, optimizing, user support and implementing cross-functional processes that span multiple departments within the organization. This role ensures that processes that have been developed are fully operational and that the organizations operations are aligned, efficient, and scalable by applying engineering principles, continuous improvement methodologies, and data-driven insights.

Key Responsibilities

1. Cross-Functional Process Development

· Lead and execute the technical design and development of efficient, scalable, and standardized processes that integrate activities across multiple departments.

· Develop clear process flow diagrams, standard operating procedures (SOPs), and supporting documentation to define ownership, responsibilities, inputs/outputs, and interdependencies.

· Ensure that newly designed processes align with provided requirements, compliance standards, and system capabilities.

2. Process Optimization & Improvement

· Conduct in-depth analysis of existing processes using continuous improvement tools to identify inefficiencies, bottlenecks, and waste.

· Collaborate with cross-functional stakeholders to implement corrective actions and redesign workflows for improved throughput, accuracy, and turnaround times.

· Monitor process performance and recommend improvements for sustainability and scalability.

3. Data Analysis & Root Cause Investigation

· Analyze process performance data (KPIs, utilization, turnaround time, quality, cost, etc.) to detect deviations, inefficiencies, or quality issues.

· Apply root cause analysis tools to diagnose problems and drive resolution.

· Prepare detailed reports, dashboards, and business cases to support process optimization decisions.

4. Stakeholder Engagement & Collaboration

· Work closely with process owners, department heads, and subject matter experts across departments to understand business requirements and operational challenges.

· Facilitate user training and knowledge transfer workshops, cross-functional meetings, and related sessions to gather input, validate designs, and understand processes that require improvement.

· Support a culture of collaboration and transparency by aligning cross-functional teams on shared goals and workflows.

5. Systems Integration & Digital Enablement

· Ensure alignment between process workflows and business systems (ERP, CRM, workflow tools) for seamless execution and automation.

· Identify opportunities for digital transformation, process automation (e.g., RPA), and system enhancements that improve efficiency and data accuracy.

· Collaborate with IT, data, and automation teams to support process digitization and systems implementation.

6. Standardization & Governance

· Drive the adoption of process governance models, including version control, change management, and continuous review mechanisms.

· Promote consistency and standardization of workflows and documentation across departments.

7. Training, Change Management & Sustainability

· Develop and deliver training programs or materials to support rollout and adoption of new or revised processes.

· Guide teams through change by promoting the benefits of process improvements and supporting behavioral adaptation.

· Monitor implemented processes to ensure sustainability, identify areas for refinement, and capture lessons learned.

Key Deliverables

· Cross-functional process maps and documentation

· Process development.

· Standard Operating Procedures (SOPs) and work instructions

· Root cause analysis reports and continuous improvement outcomes

· Use cases and implementation plans for process improvements

· Training materials and rollout support for new processes

Qualifications & Experience

Education:

· Bachelors degree in IT, Computer Science, Software Engineering, Operations Management, or related field.

Experience:

· 2+ years of experience in IT process engineering, operations improvement, or continuous improvement roles.

· Proven track record in cross-functional process development, preferably in a manufacturing, service, or process-driven organization.

· Experience working with enterprise systems such as ERP or workflow tools.

Core Competencies & Skills

· Process Engineering Expertise Proficiency in developing, analyzing, and improving business and operational processes.

· Cross-Functional Collaboration Ability to engage diverse teams, build consensus, and manage stakeholder expectations.

· Data Analysis Competency in using data to drive decisions and track process performance (Excel, Power BI, Minitab, etc.).

· Project Management Ability to manage multiple process improvement initiatives simultaneously with structured timelines and goals.

· Change Management Skilled in guiding teams through change and facilitating behavioral and cultural adoption.

· Communication Strong interpersonal and communication skills with ability to present complex information clearly.

· Systems Thinking Ability to connect people, processes, and systems into a cohesive operational framework.

· Attention to Detail Rigorous about documentation, analysis, and execution quality.