Description:
You will play a key role in developing and optimizing cutting-edge customer support infrastructure, integrating advanced AI technologies, and driving operational efficiency. This position requires deep expertise in AWS Connect, IVR systems, AI integrations, and customer service operations. Responsibilities 1. AWS Connect Implementation and Administration: Lead the end-to-end implementation of AWS Connect to enable scalable, cloud-based customer engagement solutions. Administer and configure omnichannel contact center systems, including teams, services, skills, …