We are looking for a proactive, detail-oriented Product Analyst to support our Product and Engineering teams. This role will manage incoming triage requests, support operational troubleshooting, and drive continuous improvement across internal processes, data requests, and customer-facing features. You'll partner cross-functionally to identify product gaps, streamline workflows, and improve the overall product experience.

You'll be responsible for maintaining operational excellence across internal systems, managing product enhancements, and supporting QA for new releases. This is a high-impact role that requires strong analytical thinking, clear communication, and the ability to identify improvements.

What you'll do:

• Manage incoming triage tickets from internal stakeholders; ensure requests are fully scoped, prioritized based on impact, and routed to the appropriate engineering owner.

• Collaborate with engineering leads to define resolution timelines and communicate updates.

• Familiarize yourself with relevant databases to investigate impacted customers and assess the scope and severity of issues when they arise.

• Create reporting and tracking dashboards to monitor production support performance, identify recurring issues, and report on the overall health of incoming requests.

• Identify recurring or systemic issues and collaborate with Engineering to define permanent fixes that eliminate one-off, repeat issues.

• Collaborate with internal stakeholders and department leads to understand pain points, align on priorities, and propose impactful process improvements.

• Identify high-impact enhancements that align with OKRs and prioritize them based on business value.

• Create and document fully scoped user stories and requirements aligned with stakeholder needs.

• Present enhancements to Engineering for refinement and collaborate on implementation approaches.

• Maintain, groom, and prioritize the product backlog for small enhancements focusing on business impact.

• Develop a deep understanding of internal applications and workflows; support the product team by documenting current-state processes and identifying areas for improvement.

• Assist in validating bug fixes and small enhancements to ensure releases meet business and user needs.
  

What you'll bring:

• 1-2 years of experience in the Retail Energy Industry or a related energy sector.

• Experience in an analytical or operations-focused role, ideally within product, operations, or business analysis.

• Strong critical thinking and problem-solving skills; comfortable digging into data and systems to identify issues.

• Ability to work cross-functionally and influence outcomes without formal authority.

• Excellent communication, documentation, and organizational skills.

• Understanding of internal tooling, back-office workflows, and business processes in a fast-paced environment.

Success Metrics

• SLA adherence rate for triaging and responding to incoming tickets.

• % of recurring issues resolved through permanent fixes.

• % of triage tickets and enhancements fully scoped at the time of intake.

• Delivery of small enhancements aligned with quarterly OKRs

• % of workflows and user stories documented and updated quarterly.

• Overall reduction in production support volume over time.

Location

• USA / Houston TX
  

What you'll love

• Our culture. We're friendly, transparent, and love to innovate together.
• Flexible work-life balance.We embrace the mix of working remote and from the office.
• Professional development opportunities.We love to grow together.
• A chance to make a difference. We're a sustainably-driven company rethinking what's possible in Energy.
• Competitive compensation. We reward performance with annual bonuses and salary increases.
• Health Benefits. We promote your wellbeing with unlimited paid vacation and great benefits.

About Us

Rhythm is a renewable energy and technology company empowering you to take control of your budget and your footprint. We combine energy market expertise with technology, design, and data science to create best-in-class products and services that are simple, delightful, and seamlessly integrated with the rhythm of your life. Our mission is to upend the energy status quo by setting a new standard of service excellence and customer partnership. We are a mission-driven, results-oriented group of engineers, businesspeople, designers and artists who love solving tough problems, all while making a positive impact on our communities.