Chief of Staff

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwandas national blood delivery network and Ghanas COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

About You and The Role

Zipline is transforming access to healthcare and other essential goods by building, manufacturing, and operating the worlds largest automated delivery system. As we expand in Rwanda, we are seeking a Chief of Staff to support our Country Leadership. This is a unique hybrid role that blends internal program management with external partnership leadership. You will act as a trusted thought partner to the General Manager, ensure operational excellence across multiple teams, and represent Zipline in high-level forums with government, NGOs, and private sector partners.

If you thrive at the intersection of strategy, execution, and relationship building, then this could be the role for you!

What You'll Do

Chief of Staff (Internal PMO & Leadership)

• Lead the Program Management Office (PMO) to ensure strategic initiatives are aligned, tracked, and delivered on time across all departments.
• Design and maintain performance dashboards, reports, and leadership presentations.
• Coordinate management syncs and ensure follow-up on all action items and decisions.
• Serve as a thought partner to country leadership, providing strategic advice and analysis.
• Represent the General Manager in internal and external forums when required.
• Ensure alignment and accountability across functional leads (e.g., People,
• Finance, Procurement, Operations, Regulatory).

Senior Partnership Executive (External Partnerships & Ecosystem Growth)

• Build, manage, and expand strategic partnerships with government, Donors, and private sector leaders.
• Represent Zipline in high-level meetings, conferences, and policy forums.
• Track and report partnership KPIs, escalating risks and opportunities.
• Conduct market and policy analysis to anticipate changes and guide strategic decisions.

What You'll Bring

• 5 to 8+ years of professional experience in roles combining Business, Project Management, program management, partnerships, or government/NGO engagement.
• Strong program and project management expertise (PMP or equivalent certification is a plus).
• Excellent strategic analysis, reporting, and analytics + presentation skills (Excel,
• PowerPoint, Power BI/Google Suite).
• Fluency in English and Kinyarwanda (French is an advantage).
• Proven ability in stakeholder management and high-level negotiations.
• Exceptional public speaking, facilitation, and representation skills.
• Ability to influence across teams and effectively represent leadership.