Principle Responsibilities

• Design training programs and workshops tailored to The Company's needs to effectively use NavOne; Understanding detailed knowledge of the business to see any gaps in process in relation to Policy and Procedure;
• Deliver training sessions, ensuring engagement, and understanding for NavOne users;
• Developing a learning management system for  staff for using NavOne. Creating relevant manuals and user guides;
• Maintain a high level of proficiency with NavOne and stay updated with any new features or updates;
• Offer post-training support to The Company, addressing specific user challenges with NavOne;
• To manage the ongoing data management of the client lifecycle with the use of NavOne;
• Assisting with data related projects, ensuring deadlines are achieved;
• Drafting up processes in relation to general client operations;
• Providing updates to group on client operation projects, giving training where necessary;
• Develop and implement operational strategies to build efficiencies that align with the Boards direction;
• Identifying potential operational risk and develop mitigation strategies to minimise impact on business continuity;
• Collaborate closely with Head of Client Operations, Managing Director and Chief Operating Officer on meeting business operation strategy;
• Coordinate with IT and Business Solutions to ensure operational requirements are supported across the organisation;
• Support Business Solutions with any testing required on upgrades and complex queries in relation to NavOne; and
• Working with other jurisdictions to ensure good governance with use of NavOne and other systems.

General Responsibilities

• Develop and maintain good relations with team members and other staff;
• Ensure all work is conducted in accordance with internal policy and procedure;
• Maintain the highest standards of confidentiality and security in terms of client affairs and records and all sensitive and personal data for Company affairs and its employees;
• Monitor performance against personal and developmental targets;
• Identify areas where further training for staff would be beneficial;
• Maintain an awareness of all regulatory and fiscal obligations, providing guidance to the business as required;
• Ensure accurate maintenance of records; and
• Achievement of client deadlines and KPIs where applicable.

Competencies

• Excellent analytical, interpersonal, oral and written communication skills;
• Strong leadership, training and mentoring skills;
• Ability to thrive in a dynamic team environment;
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude;
• Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines;
• Dedicated to superior client service;
• Strong organisational skill and attention to detail;
• Developed understanding of accounting theory;
• Proficiency with email and Microsoft Office applications; and
• Ability to work cooperatively and collaboratively with all levels of employees and management to maximise performance, creativity, problem solving and results.

IT Skills, Professional Qualifications and Minimum Relevant Experience:

• Must have minimum 3 years experience in operations;
• Must have managerial experience;
• Must have experience with NavOne; and
• Preferably experience with internal project management.