Account Manager

Our client is looking for an Account Manager to act as the primary point of contact between Relationship Managers, our client and a designated portfolio of clients, delivering the highest standard of client service.

Your responsibilities will include:

• Coordinating client instructions.
• Managing the end-to-end process of deposits and payments, foreign exchange, securities transactions and corporate actions.
• Delivering a highly personalised service through proactive client engagement.
• Preparing account opening documentation.
• Resolving issues in collaboration with the Relationship Manager and onboarding team.
• Ensuring client accounts are maintained to meet group minimum standards
• Supporting the Relationship Manager in monitoring transactional activity and addressing remediation requirements.
• Assisting in client periodic reviews.
• Be aware of and promote the Bank's full suite of services – including savings, credit cards, FX, custody, and lending.
• Collaborate with the Relationship Manager to manage and coordinate client entertainment and relationship building activities.
• Staying current with all relevant laws, regulations, and internal policies, and supporting the implementation and ongoing maintenance of departmental procedures in day-to-day operations.

Your qualifications and skills include:

• Experience in a front office client support role, ideally gained in the banking/trust services sector.
• Driven to deliver an exceptional client experience.
• Self-motivated, flexible and able to multi-task.
• Knowledge of Banking, Custody, FX and Credit.
• Excellent communication and interpersonal skills and the ability to build and maintain relationships.
• Attention to detail and organised.
• Good project management skills and a track record in working within a team.
• Strong IT skills.
• A high degree of risk awareness and compliance orientation.
• A strong ability to effectively support client relationships and to build relationships in conjunction with the Relationship Manager.