Job Summary:

This position is a key member of the leadership team supporting the call center, working closely with senior management and clients. We are looking for someone with solid experience in managing various types of campaigns, including inbound customer support and outbound lead generation or sales. The ideal candidate will have served as the direct point of contact with clients and overseen the management of Agents and Team Leads working on the account.

Responsibilities:

• Establish, develop, and maintain a continuous working relationship with the client.

• Ensure that client-specified goals are met on a regular basis.

• Effectively coach and manage Team Leads and Agents.

• Initiate, coordinate, and monitor Performance Incentive Programs.

• Provide coaching sessions in both one-on-one and group settings.

• Develop and improve individual and overall team performance.

• Identify and implement necessary changes in scripting, processes, personnel, training, and monitoring.

• Conduct weekly and monthly assessments and evaluations.

Requirements:

• Must have finished at least 2 years of college education.

• At least 3 years of continuous experience as a Sales, Campaign, or Operations Manager in the BPO industry.

• Exceptional verbal and written communication skills in English.

• Effective client management, performance management, and agent coaching skills.

• Significant management and training experience with American clients.

• Strong attention to detail and ability to multitask.

• Excellent decision-making skills.

• Self-motivated and able to motivate others by providing constructive feedback.

• Ability to work well under pressure and with minimal supervision.

• Proficient in Microsoft Office, with an emphasis on Excel.

• Ability to demonstrate innovation, good judgment, and problem-solving skills when making decisions.

• Ability to adapt to changes in work schedule according to business needs.

• Willingness to work on-site.

Work Schedule: Night Shift

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).