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24 Open positions

Experienced Chat/Email Support Agents (Pooling)

Cebu City, Central Visayas, Philippines

Description:

NOTE: At least 1 year of extensive Email and/or Chat Support experience is required . If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed. About the account: This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support. Heed their call: "Join us, …

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Junior Business Analyst - Product

Description:

We are looking for a Junior Business Analyst to add additional depth to our growing Analyst team in a variety of areas - from Visualization and Storytelling to SQL, Data Modeling, and Data Warehousing. This role will work in close partnership with leadership, product management, operations, and other technical teams to find opportunities to improve and expand our business. Key Responsibilities: Reporting : Prepare clear reports and presentations to communicate …

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Junior Business Analyst - Marketing

Cebu, Philippines

Description:

We are looking for a Junior Business Analyst to add additional depth to our growing Analyst team in a variety of areas - from Visualization and Storytelling to SQL, Data Modeling, and Data Warehousing. This role will work in close partnership with leadership, product management, operations, finance, and other technical teams to find opportunities to improve and expand our business. Key Responsibilities: Reporting: Prepare clear reports and presentations to communicate …

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Customer Support Representative

Cebu City, Cebu, Philippines

Description:

What you'll do: As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits. Responsibilities include: Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards Assisting clients in understanding their target copay and available pharmacy discount programs Guiding customers through the process of using savings cards at pharmacies to check for potential discounts Working closely with …

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Outbound Non-Sales Representatives

Cebu City, Cebu, Philippines

Description:

Responsibilities:​ The role is primarily responsible for placing outbound calls and pre-qualifying leads. Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script. Provide customers with information on products/services if needed. Be passionate about the service; and enjoy working in a consultative service environment. Be results-oriented; and enjoy the challenge of meeting or exceeding goals. Desired Skills Knowledge: Clear speaking voice Must have at least 6 …

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Lead Generation Representative

Cebu, Philippines

Description:

Responsibilities:​ The role is primarily responsible for placing outbound calls and pre-qualifying leads. Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script. Provide customers with information on products/services if needed. Be passionate about the service; and enjoy working in a consultative service environment. Be results-oriented; and enjoy the challenge of meeting or exceeding goals. Desired Skills Knowledge: Clear speaking voice Must have at least 6 …

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Customer Service Representative

Cebu City, Central Visayas, Philippines

Description:

Responsibilities: Plans and conducts activities concerned with telephone customer support and dental benefit research activity by performing the following duties: Research dental plans and communicate with clients according to department specifications. Conduct/Answer phone calls from clients and enter data on dental benefit requests. Meet department production guidelines. Adhere to quality assurance guidelines. Assist other employees as needed with researching and communicating. Attain the highest level of knowledge regarding researching, communication …

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Patient Intake Coordinator - CSR (Home Health Account)

Cebu City, Central Visayas, Philippines

Description:

Job Overview: Receives and processes patient admission into our agencys EMR system for home health services. Coordinate care by assigning case manager and clinician to ensure 48 hour admission Follow up on inquiries related to the patient admission and staff availability. Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule. Perform coordination duties to support day to day work flow of our field staff …

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Quality Assurance Specialist

Cebu City, Cebu, Philippines

Description:

Responsibilities: Monitors calls and provides feedback to agents. Partners with the training team in providing feedback that would improve the overall quality of performance. Participates in call calibrations, monitoring with the client and the operations team. Expert on product support, escalations, and verifications. Coaches and develops agents on quality, customer satisfaction, and policies and procedures of the account. Expert on all aspects of quality excellence with emphasis on continuing to …

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Patient Intake Nurse (Medical Clerk)

Description:

Responsibilities : We are seeking a reliable and detail-oriented team member to assist with the following responsibilities: Collect and document patient information related to rehospitalizations Manage incoming phone calls from hospital departments and respond via team chats Support Intake Departments by answering and transferring calls as needed Follow up with Primary Care Providers (PCPs) regarding hospice referrals Fulfill requests from clinical staff for additional orders and patient medical records Qualifications: …

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