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6 Open positions

IT Support for Davao Site

Davao City, Davao del Sur, Philippines

Description:

Position Summary: Manage and maintain workstations and troubleshoot hardware and software issues. Work with all aspects of desktop computers including initial installation and roll-out, repairs, upgrades and day-to-day user support. Responsibilities:​ Administer and Monitors on both Windows and Linux Server. Computer/Network Maintenance and Troubleshooting. Data Backup and Recovery. Office software Installation. Performs monthly preventive maintenance (Software/Hardware). Performs configuration and installation of local extensions. Coordinates the clients on IT support and …

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Case Management Specialist

Cebu City, Cebu, Philippines

Description:

Position Summary The SSDI Case Management Agent provides ongoing support to existing law firm clients throughout the Social Security Disability claims process. The position handles inbound and outbound client calls, answers questions regarding case status and routine SSDI procedures, follows up with the Social Security Administration (SSA) and other agencies as needed, and maintains accurate case records in the firm's case management system. Agents serve as an important communication link …

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Outbound Sales Agent | Sat-Sun Off

Cebu City, Cebu, Philippines

Description:

Overview: The client is an established school folder advertising company connecting local businesses with schools and families across the U.S. We're looking for driven, English-fluent sales agents to join our outbound sales-call team. What You'll Do:  Deliver a memorized one-page sales presentation confidently and consistently on every call Make a minimum of 130 outbound calls per shift that result in meeting sales objectives Send a minimum of 15 outbound …

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Training Analyst

Cebu City, Cebu, Philippines

Description:

Job Brief The Training Analyst plays a pivotal role in molding employee performance and development throughout the organization. Working hand in hand with Operations, this position guarantees that training initiatives align with the company's strategic objectives, directly impacting its bottom line by boosting employee efficiency, optimizing processes, and enriching customer interactions. Moreover, by nurturing a collaborative atmosphere and offering corrective training as needed, the Training Analyst cultivates strong morale and …

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Team Leader for Davao Site | Day Shift

Davao City, Davao del Sur, Philippines

Description:

KEY FUNCTIONS/RESPONSIBILITIES: Provide real-time support to assigned agents so they'll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be available for employees who experience work and/or personal problems, providing appropriate coaching, counseling, direction, and resolution. Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback. Prepare …

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Application Appeals Specialist

Cebu City, Cebu, Philippines

Description:

Position Overview We are seeking a highly organized and client-focused professional to manage the initial Social Security Disability (SSDI/SSI) application reconsideration appeal process. This role is the front line of the Social Security practice—guiding clients through complex application appeals, ensuring accuracy, and keeping cases moving forward without delay. You will work directly with clients by phone, recomplete applications through the SSA portal, and coordinate internally with staff to ensure a …

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