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11 Open positions

Customer Service Agents

Cebu City, Cebu, Philippines

Description:

Responsibilities: Answer customer inquiries Attend to billing concerns Resolve billing disputes Desired skills & knowledge: Must have at least 6 months of continuous Customer Service experience in a BPO company English speaking skills close to native level, minimal to no accent Strong customer service skills Must have a high degree of professional ethics, integrity and a team player Energetic, fun and confident personality Willing to work full-time night shift Amenable …

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Lead Generation Representative

Cebu City, Cebu, Philippines

Description:

Responsibilities:​ The role is primarily responsible for placing outbound calls and pre-qualifying leads. Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script. Provide customers with information on products/services if needed. Be passionate about the service; and enjoy working in a consultative service environment. Be results-oriented; and enjoy the challenge of meeting or exceeding goals. Desired Skills Knowledge: Clear speaking voice Must have at least 6 …

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Application Appeals Specialist

Cebu City, Cebu, Philippines

Description:

Position Overview We are seeking a highly organized and client-focused professional to manage the initial Social Security Disability (SSDI/SSI) application reconsideration appeal process. This role is the front line of the Social Security practice—guiding clients through complex application appeals, ensuring accuracy, and keeping cases moving forward without delay. You will work directly with clients by phone, recomplete applications through the SSA portal, and coordinate internally with staff to ensure a …

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Customer Service and Retention Team Leader

Cebu City, Central Visayas, Philippines

Description:

What you'll do: Provide real-time support on assigned agents so they'll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback. …

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Tier 1 Helpdesk/Technical Support

Cebu, Philippines

Description:

Responsibilities include:  Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems. Logging all calls, time spent, and activity inside the ticketing system. Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications. Research and troubleshoot error messages users receive from applications. Install or fix Windows driver issues for various devices. Installing and configuring printer drives in Windows for …

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Executive Agent Scout

Cebu City, Cebu, Philippines

Description:

About The Role Talk With Accomplished Executives Every Day We are seeking Executive Agent Scouts to join our growing team. This platform helps executives, attorneys, and industry experts unlock new professional opportunities, including board seats, speaking engagements, podcast interviews, startup opportunities, networking introductions, and more. This role is perfect for someone who enjoys talking with people all day, loves learning about business, and wants to build a career in sales, …

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Reinsurance Support Specialist | Day Shift | Weekends Off

Cebu City, Cebu, Philippines

Description:

About the Role We are seeking a highly organised and detail-oriented Reinsurance Support Specialist to join our growing reinsurance team. This role is critical to supporting our underwriting operations by managing inbound enquiries, preparing quotations, maintaining accurate records, and ensuring a seamless client experience throughout the placement process. The ideal candidate will have strong administrative capabilities, excellent written communication skills, and proven experience working with CRM systems and Microsoft Office …

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OJT - IT Department

Cebu City, Cebu, Philippines

Description:

Qualifications: Currently taking up BS Information Technology, Information and Communications Technology or related course Must be punctual, responsible, goal-oriented and must have strong attention to detail Willing to start ASAP Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that …

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System and Network Administrator

Cebu City, Cebu, Philippines

Description:

Position Summary : Manage and maintain all servers and network devices including troubleshooting hardware and software. Works with all aspects of desktop computers including initial installation and roll-out, repairs, upgrades, and day-to-day user support. Responsibilities: Maintains all servers by performing monthly preventative maintenance on both hardware and software side. Maintains network performance by performing network monitoring and analysis. Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, …

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Team Leader for Davao Site | Day Shift

Davao City, Davao del Sur, Philippines

Description:

KEY FUNCTIONS/RESPONSIBILITIES: Provide real-time support to assigned agents so they'll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Be available for employees who experience work and/or personal problems, providing appropriate coaching, counseling, direction, and resolution. Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback. Prepare …

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