Description:
Overview: This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support. Responsibilities: Answer customer inquiries regarding subscriptions, address cancellation requests, and retain customers through approved retention strategies, scripts, and offers. Meet established retention KPIs, including customer save rate and other performance targets. Address customer billing concerns. Resolve billing disputes. Qualifications: Must have at least 1 year of combined …