Position Summary:

Responsible for managing the day-to-day operations of the Human Resources (HR) department, which includes imposing organization policies and procedures, organizing and maintaining employee disciplinary records, and providing the best support and assistance to both employees and managers.

Duties and Responsibilities:

• Handles all HR-related concerns for the night shift operation.

• Provide clerical and administrative support to the HR Manager and Operations Head.

• Facilitate orientation for new supervisors and managers on disciplinary action processes and procedures.

• Compiling and updating employee's disciplinary records.

• Generate monthly reports (Undertime, Tardiness, Absences, and Overbreaks) for the issuance of disciplinary actions.

• Oversee and evaluate the work performance of subordinates.

• Gather and validate Incident Reports before the issuance of disciplinary actions.

• Prepare a Disciplinary Action Form (DAF) of all validated infractions.

• Prepare appropriate Show Cause Memo/Notice to Explain for issuance to the erring employees.

• Conduct administrative hearings.

• Prepares appropriate minutes of admin hearing, taking into consideration all gathered documents and evidence.

• Implements and administers disciplinary procedures in compliance with the company policy.

• Investigate employees' complaints and resolve issues.

• Performs other duties of a similar nature or level.
  

Qualifications:

• Bachelor's degree in Psychology, Human Resource Development Management or equivalent

• Must have at least 3 years of relevant supervisory experience in HR

• Full understanding of HR functions and best practices

• Knowledge of employment legislation/labor laws

• Strong analytical and problem-solving skills

• Has strong leadership and management skills

• Good English communication skills, both written and verbal

• Can work under pressure and can maintain a positive and professional attitude toward handling employee feedback and concerns

• Must be keen on details

• Proficient in MS Office applications

• Willing to work full-time on-site

• Willing to work the night shift and on holidays

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).