Position Summary:

Manage and maintain all servers and network devices including troubleshooting hardware and software. Works with all aspects of desktop computers including initial installation and roll-out, repairs, upgrades, and day-to-day user support.

Responsibilities:

• Maintains all servers by performing monthly preventative maintenance on both hardware and software side.
• Maintains network performance by performing network monitoring and analysis.
• Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
• Secures network by developing network access, monitoring, control, and evaluation.
• Establishes network by evaluating network performance issues including availability.
• Troubleshoots system and network problems and diagnosing and solving hardware.
• Conducts electrical safety checks and cleanup on computer equipment.
• Assists or facilitates setting up of new users' accounts and profiles and dealing with password issues.
• Create group/user policies within active directory.
• Provides coaching and assistance to subordinates.
• Performs other duties of a similar nature or level.

Qualifications:

• Candidates must possess a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Must have a CCNA certificate
• 1 to 4 years experience working with VoIP, TCP/IP and Internet/Intranet.
• 1 to 4 years experience working in the BPO industry.
• In-depth knowledge of IP routing and T1/DS3/E1 circuits.
• Has extensive knowledge in troubleshooting hardware & software faults.
• Proficient with Microsoft Word, Excel and other job specific tools.
• Has firm commitment in finishing tasks according to given instructions.
• Has extensive knowledge in troubleshooting network devices like Cisco switches/routers.
• Experience in setting up cisco switches and routes.
• Superior Linux Administration Skills.
• In-depth knowledge of windows server administration (AD, GPO).
• Knowledgeable in VPN technology (OPENVPN, IPSEC).
• Has extensive knowledge in call center suite (Vicidial, Five9).
• In-depth knowledge in asterisk telephony and IP PBX administration.
• Has a sense of initiative and need not to be constantly supervised.
• Experience working on structured cabling both copper and fiber.
• Firewall security/UTM administration.
• Extensive experience in IP camera system administration.
• In-depth knowledge of Pfsense firewall administration.
• Experience in cloud wireless systems.
• Knowledgeable in PCI audit is a plus.
• Willing to work on-site

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service Sto all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).