Customer Support Representative – (Chat & Email)

About Client

We are currently hiring on behalf of our client for Philippine based candidates, our client business has been a cornerstone of the antique and classic car hobby for over 60 years. They specialize in hard-to-find parts for American classic and muscle cars, serving restoration shops, hobbyists, and collectors worldwide.

The company's tiered customer support structure helps deliver faster, more consistent service to their customers. Tier One Customer Support Representatives are the front line of the customer experience, handling chat and email inquiries that do not require automotive or parts-specific knowledge. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable working with web-based tools in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via chat and email in a professional, friendly, and timely manner.
• Handle non-technical questions such as:
  • Order status and shipping updates.
  • Basic product availability and pricing questions.
  • Website navigation and account assistance.
  • General company and policy questions (returns, backorders, etc.).
• Use internal tools and documentation to accurately answer customer questions.
• Escalate automotive, fitment, or technical questions as appropriate.
• Maintain clear and thorough notes on customer interactions.

Requirements

• Strong written English communication skills.
• Typing speed of 60+ WPM.
• Excellent computer skills, including comfort with web-based systems such as order management tools, CRMs, and internal knowledge bases.
• High attention to detail and ability to follow documented processes.
• Friendly, professional, customer-first attitude.
• Adaptability – The company is rapidly evolving; you should be comfortable with frequent updates to tools, workflows, and procedures.

Preferred Qualifications

• Prior experience in customer support, live chat, or email-based service roles.
• Experience using e-commerce platforms, ticketing systems, or CRM software.
• Experience supporting online retail or logistics-related inquiries.

Location and Hours

• This role is remote and based in the Philippines.
• You must work US business hours (8:30 AM - 5:30 PM ET).

What is Offered

• A structured role with clear responsibilities and escalation paths.
• Training, documentation, and ongoing support to help you succeed.
• A collaborative, process-driven environment focused on continuous improvement.
• Paid Holidays and Paid Time Off (Vacation, Sick, and Personal Time).
• The opportunity to be part of a growing company modernizing a legacy brand.

Our client is an equal opportunity employer and welcomes applications from all qualified candidates.